Insurance – Head of Insurance Service Operations– Manager – English – Remote EMEA!

Insurance - Head of Insurance Service Operations– Manager – English – Remote EMEA!-INS032413 Ready to shape the future of work? At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges. If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment. Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. We are inviting applications for the role of Insurance - Head of Insurance Service Operations– Manager – English – Remote EMEA! GENERAL RESPONSIBILITIES Client management: • Carries out daily and weekly interactions with the client on operational performance, he/she is proactively engaged in the communication with the customer with regards to the team/process or changes or to the issues • Responsible for coordinating the process of document development necessary for proper running of client’s meetings/governances. • Responsible for identifying and presenting the client with the possible risks in order to establish the most suitable action plans. • Conducts presentations and negotiations with key stakeholders on the client side. • Responsible for client satisfaction for the services delivered by the company across his areas. • Responsible for negotiating and bringing of a new scope within the managed processes. • Acts as a secondary point of contact for escalation for the issues raised by the client, takes the necessary measures to solve these, communicates with the customer about the status of the actions plan. • Follows the deadlines agreed with the client and maintains the relationship with the client with regards to the agreed action plan. • Builds a strong collaboration relationship with the key stakeholders in the customer site, proactively asks for feedback and takes full responsibility of the process and managed operations. • Proposes and discusses with the customer the transformation initiatives, negotiates the productivity clauses based on the dependencies on the team’s internal / external factors. • Conducts team huddles to communicate the customer’s priorities • Ensures the connection with the global and regional internal stakeholders to ensure a mutual approach in terms of account strategy and direction. • Keeps a close collaboration with its homologous Pathfinders and Process Architects to be informed about the process and related issues/initiatives or human resources may have an impact on the customer. Qualifications we seek in you! Minimum Qualifications / Skills • Team management experience for teams. • Previous experience in transformation and efficiency projects • Organizational skills especially for budget monitoring and control Preferred Qualifications • Knowledge about the Insurance industry (represents an advantage) • Great Financial acumen Why join Genpact? • Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation • Make an impact – Drive change for global enterprises and solve business challenges that matter • Accelerate your career — Get hands-on experience, mentorship, and continuous learning opportunities • Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day • Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up. Let’s build tomorrow together. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training. Job Manager Primary Location Portugal-Lisbon Schedule Full-time Education Level Bachelor's / Graduation / Equivalent Job Posting Apr 17, 2026, 6:40:35 PM Unposting Date OngoingMaster Skills List OperationsJob Category Full Time