Insurance Collections Coordinator - Orlando, FL (Hybrid)

Bring your heart to CVS Health. Every one of us at CVS Health shares a single, clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand — with heart at its center — our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors™ support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal, convenient and affordable. Position Summary CVS Health Specialty Pharmacy, a mail service pharmacy in the Orlando area has an opportunity for a full-time Insurance Collections Coordinator to handle insurance follow up. The Insurance Collections Coordinator will ensure timely and accurate account payment for outstanding balances while demonstrating excellent customer service to patients, healthcare professionals and insurance carriers. We will support you by offering all the tools and resources you need to be successful in a collaborative team environment. Located in the Orlando facility, this opportunity also provides free parking. Key Responsibilities of the Insurance Collections Coordinator: Third party follow-up associated with the dispensing of prescription medication via telephone, Internet, and in writing. Follow-up on unpaid, recouped payments, and underpaid claims Resolve issues with nonpayment of invoices due to insurance problems that may have resulted from incorrect or incomplete information, therapy changes and pharmacy or shipping errors. Maintain supporting chronological notes that detail action taken to resolve outstanding account balances. Maintain patient demographic information and data collection systems. Research and respond by telephone, via the internet and in writing to insurance companies and governmental payers regarding collection issues and problems. Contact patients and Physician’s offices as well as insurance companies as needed in order to expedite claims processing. Required Qualifications 1+ years of Healthcare Insurance related experience. Experience using Microsoft Office products’ specifically Excel, Outlook, and Word. Must be able to commute to the Orlando, FL office. Preferred Qualifications Insurance billing or collections experience. Customer service in a healthcare environment. Experience working in a healthcare reimbursement system. Effective customer service skills and experience that shows ability to work in a team environment. Attention to detail. Ability to utilize analytical skills. Ability to navigate through multiple tasks simultaneously and prioritize based on importance while displaying strong attention to detail. Ability to communicate with clientele in a professional manner; both verbally and written. Education Verifiable High School Diploma or GED required. Pay Range The typical pay range for this role is: $17.00 - $25.65 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. In addition to your compensation, enjoy the rewards of an organization that puts our heart into caring for our colleagues and our communities. The Company offers a full range of medical, dental, and vision benefits. Eligible employees may enroll in the Company’s 401(k) retirement savings plan, and an Employee Stock Purchase Plan is also available for eligible employees. The Company provides a fully-paid term life insurance plan to eligible employees, and short-term and long term disability benefits. CVS Health also offers numerous well-being programs, education assistance, free development courses, a CVS store discount, and discount programs with participating partners. As for time off, Company employees enjoy Paid Time Off (“PTO”) or vacation pay, as well as paid holidays throughout the calendar year. Number of paid holidays, sick time and other time off are provided consistent with relevant state law and Company policies. For more detailed information on available benefits, please visit Benefits | CVS Health We anticipate the application window for this opening will close on: 02/28/2025 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They make choices according to what is best for the team, they live for opportunities to collaborate and make a difference, and they make us the #1 Top Workplace in the area.

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