Insurance Claims Associate (Trilingual/Bilingual Preferred)

Lendbuzz is dedicated to providing personalized and fair financial opportunities, and they are seeking an Insurance Claims Associate to enhance their claims process. This role involves assisting clients with auto insurance claims, ensuring prompt and accurate payments from insurance companies, and maintaining effective communication with all stakeholders.ResponsibilitiesAssist clients in the initiation of auto insurance claims, providing guidance and support through the initial reporting processFollow up with insurance companies to check on status of claims and troubleshoot any hold ups / blockers in their processingGather and review all necessary documentation related to insurance claims, including accident reports, policy details, and other relevant informationVerify the accuracy and completeness of claims, ensuring they meet company and industry standardsServe as a primary point of contact for clients, insurance providers, and third parties involved in the claims processMaintain clear and timely communication to keep all stakeholders informedWork with insurance providers to process claims efficiently and accurately, following up on any outstanding issues or discrepanciesProvide exceptional customer support to clients, addressing their questions and concerns while ensuring a seamless claims experienceMaintain detailed and organized records of claims, correspondence, and associated documentationAssist in the resolution of claims issues, including coverage disputes, repair estimates, and settlementsIdentify opportunities to enhance our claims process and provide feedback for process improvementHandle special projects as designated by managementSkillsBachelor's degree or equivalent experience in a relevant field preferred1+ years of experience in the insurance industry preferredProficiency in English is requiredStrong interpersonal and communication skillsDetail-oriented with excellent organizational abilitiesCustomer service focussed with a commitment to delivering a positive experienceAbility to work independently and as part of a teamAdept at problem-solving and conflict resolutionAdherence to ethical and professional standards in the insurance industryAbility to also speak Spanish and/or Portuguese is preferredPrevious experience in auto insurance claims or a related field is preferredCompany OverviewLendbuzz is a car financing platform that helps consumers with thin U.S. credit history obtain financing for their car purchase. It was founded in 2015, and is headquartered in Boston, Massachusetts, USA, with a workforce of 201-500 employees. Its website is https://lendbuzz.com.Company H1B SponsorshipLendbuzz has a track record of offering H1B sponsorships, with 18 in 2025, 13 in 2024, 9 in 2023, 13 in 2022, 7 in 2021, 3 in 2020. Please note that this does not guarantee sponsorship for this specific role.



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