Insurance Call Center Representative

Job Description: DXC Technology (NYSE: DXC) helps global companies run mission-critical systems and operations while modernizing IT, optimizing data architectures, and ensuring security and scalability across public, private, and hybrid clouds. Organizations worldwide trust DXC to deliver services across the Enterprise Technology Stack to drive performance and innovation. At DXC, we leverage technology to deliver essential IT services that enable operational efficiency and business transformation. Our capabilities span business process outsourcing, insurance, analytics, applications, security, cloud, and modern workplace solutions. About the role We are seeking a detail-oriented and service-driven Insurance Call Center Representative to support inquiries related to insurance and financial products. This role requires strong communication skills, attention to detail, and the ability to thrive in a fast-paced, high-volume environment. Key Responsibilities Handle inbound calls, providing timely and accurate responses to inquiries related to insurance and financial products. Assist with account servicing, including policy information, transactions, updates, and general inquiries. Research and resolve issues, ensuring effective follow-up and high-quality service. Accurately document customer interactions, transactions, and outcomes in internal systems. Process requests such as account updates, documentation, and transaction-related activities in compliance with company policies. Navigate multiple systems efficiently to deliver complete and accurate responses. Meet or exceed service level agreements (SLAs), quality standards, and performance metrics. Escalate complex or sensitive issues to appropriate teams when necessary. Support operational initiatives and identify opportunities for process improvement. Required Qualifications High school diploma or equivalent (G.E.D.). 2+ years of experience in customer service, call center, or high-volume client-facing roles. Strong verbal and written communication skills, with the ability to explain information clearly and professionally. Proven ability to handle challenging conversations and de-escalate concerns. Strong attention to detail and organizational skills. Ability to multitask and efficiently navigate multiple systems. Comfortable working in a fast-paced, metrics-driven environment. Preferred Qualifications Experience in financial services, insurance, or related industries. Familiarity with insurance or financial products (e.g., annuities, retirement accounts, policies). Experience with CRM systems or call center technologies. Key Skills & Competencies Customer-focused mindset with a commitment to service excellence Strong problem-solving and analytical skills Ability to work independently and collaboratively Adaptability and ability to learn new systems quickly Ability to remain calm and professional under pressure Strong listening and interpersonal skills Compensation at DXC is influenced by an array of factors, including but not limited to the experience, job-related knowledge, skills, competencies, as well as contract-specific affordability and organizational requirements. A reasonable estimate of the current compensation range for this position is $31,800 - $54,600. Full-time hires are eligible to participate in the DXC benefit program. DXC offers a comprehensive, flexible, and competitive benefits program which includes, but is not limited to, health, dental, and vision insurance coverage; employee wellness; life and disability insurance; a retirement savings plan, paid holidays, paid time off. At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive. If you are an applicant from the United States, Guam, or Puerto Rico DXC Technology Company (DXC) is an Equal Opportunity employer. All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, pregnancy, veteran status, genetic information, citizenship status, or any other basis prohibited by law. View postings below. We participate in E-Verify. 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Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available here .