Insurance Broker Assistant (AU) | WFH | 30K SOB

This is a remote position. Primary purpose of the role:To support the broker role and, in their absence, ensuring clients receive seamless quality service.Key responsibilities: • Provide client and administrative support/back up for aligned broker/s ensuring accuracy of information provided. • Accurately process policy changes, eg new business, renewals, cancelations, etc. • Manage Monthly Statement process in accordance with Credit Control procedures. • Assist broker to manage renewals in accordance with Renewal process procedures. • Ensure all cancellation notices receive urgent attention and no client policy remains current after the Insurer’s cancellation date. • Understand the Broker’s client base and connections and promote yourself as the key contact in their absence. • Manage own and broker’s incoming and outgoing post. • Have an overview of client claims, provide support and assistance when necessary to ensure the claim progresses satisfactorily. • Support smooth running of office – i.e. answer phones, assist with administrative/reception tasks and help other staff as required/requested. • Comply with Company standards, processes, procedures and policies. • Adhere to the obligations required of a Financial Service Provider. Requirements • Minimum 2 years relevant industry experience • Insight and SCTP experience a must • Computer literate – confident user of MS Office applications (Outlook, Word, Excel, PowerPoint) • Understanding of insurance and insurance related products • Knowledge of relevant Acts and legal obligations Benefits Benefits WhyIntoGREAT? • Competitive Compensation Package:An attractive salary and comprehensive benefits aligned with market standards. • Work-Life Balance Support:Paid time off, wellness programs, and initiatives designed to enhance employees' work-life balance and personal productivity. • Career Growth and Development:Opportunities for training and development to help employees advance their skills and grow within the company. • Supportive Leadership:A collaborative environment with leaders who provide guidance, mentorship, and recognition to empower employees in their roles Ready to Shape the Future? Step into a role where your skills will fuel growth, inspire change, and create a lasting impact. We’re eager to see how you can make a difference with us!