Insurance Account Manager

Harbor Insurance Agency is an Independent Insurance Agency serving Western KY & Middle TN, and they are seeking a confident, motivated professional to grow their career as a trusted insurance advisor. The role involves managing a diverse commercial book of business and providing timely client service to a large base of existing customers. Responsibilities Day to Day maintenance and servicing of assigned customer accounts, including but not limited to: Maintaining a high level of client service and satisfaction Support Producers’ sales efforts by developing complete submissions on new and renewal business and obtain quotes in conjunction with agency marketing procedures Maintaining Agency Management System and electronic files to ensure proper documentation for assigned client accounts including policies, endorsements, invoices, binders, certificates of insurance, etc. in a timely manner Achieving agency account retention goals through proactive account rounding, cross selling of higher coverage limits, enhancement endorsements, and consultative recommendations that benefit individual customer's needs Developing strong relationships with clients through proactive and responsive communication Responding to all inquiries, customer policy change requests, cancellation requests, and sales requests within specified timeframe Participation in courses for insurance/sales skills. Maintain current knowledge of underwriting requirements of carriers. Keep current with industry trends by reading appropriate journals and company bulletins Participation in any special projects at management’s request, including acting as a peer mentor and trainer as needed Skills Experience and expertise in operating in an electronic environment; excellent automation skills, including agency management systems, Microsoft Office, other relevant software, and phone systems Excellent time management, organizational, problem-solving, and communication skills Possessing an upbeat, positive, and enthusiastic attitude Ability to work independently and as part of a team Strong customer service skills Driven and goal-oriented individual Ability to tactfully handle stressful and difficult situations Experience as a Personal Lines or Commercial Lines Account Manager or Commercial Lines Customer Service Representative Active Property & Casualty insurance license Two-year Associate Degree or Four-year Bachelor's Degree Knowledge of commercial insurance products, and the underwriting process for commercial insurance Benefits Annual Base Salary + Commission + Bonus Opportunities Paid Vacation Paid Holidays Opportunity for Bonus Pay + Commissions Employer Sponsored 401K Plan Employer Sponsored & Paid Health Insurance Employer Paid Life Insurance, Short Term and Long Term Disability Voluntary Benefit Options for Dental, Vision and Dependent Life Insurance Flexible Work Schedule No Night or Weekend Required Work Schedules Growth Opportunities for Advanced Positions Group Social Activities such Christmas parties, Employee Dinners, Celebrations, etc. Civic & Community Involvement supported & encouraged All Insurance Education & Licensing 100% Paid by Employer Hybrid schedule may be considered Flexible Schedule Dental Insurance Vision Insurance Life Insurance Disability Insurance Hands on Training Retirement Plan Career Growth Opportunities Evenings Off Mon-Fri Schedule Licensing Assistance Available Company Overview Harbor Insurance Agency is an Independent Insurance Agency serving customers in Western KY, Middle TN, and beyond! Our agency represents dozens of highly rated insurance carriers in the marketplace that enables our Trusted Risk Advisors to customize a protection program designed specifically for our customers needs. It was founded in 2003, and is headquartered in Hopkinsville, Kentucky, with a workforce of 2-10 employees. Its website is