Instructional Support Technologist - Remote Opportunity to Shape the Future of Education
Join West Coast University's innovative team as an Instructional Support Technologist and play a vital role in delivering seamless solutions to our Learning Management System (LMS) end-users. As a key member of our team, you will provide top-notch support to students, faculty, and staff, ensuring a user-friendly and effective online education experience. With a strong focus on emerging technology solutions and a commitment to student success, you will be part of an organization recognized as a certified "Great Place to Work."
We are seeking a highly skilled and motivated individual to join our team, with a strong background in education technology and a passion for providing exceptional customer service. As an Instructional Support Technologist, you will:
Serve as a liaison between students, faculty, and staff, and various IT and curriculum departments, providing clear and concise communication and troubleshooting technical issues.
Collaborate with Instructional Support leadership and senior staff to maintain online support ticket services and training avenues, ensuring a seamless online education experience.
Provide level 2 support for student and faculty issues, working directly with end-users to troubleshoot and resolve issues with the LMS, system passwords, and other educational technology solutions.
Contribute to the development and maintenance of internal processes and information databases, ensuring all support processes are documented and easily accessible to team members.
Participate in the implementation of university curriculum and technology change requests, course and program revisions, and quality assurance initiatives.
Assist in the coordination and production of online, virtual, and face-to-face training for faculty and students, promoting best practices and technical implementation in online instructional materials and methods.
To succeed in this role, you will need:
1+ years of experience in education technology or a related field, with a strong understanding of higher education and instructional technology.
1+ years of full-time work experience in higher education, supporting faculty in online, hybrid, and web-enabled courses utilizing instructional technology.
Experience working with LMS platforms such as Canvas, Blackboard, or D2L, and a strong customer service background adhering to department service level agreements.
An Associate's Degree in education technology, instructional design, information technology, higher education leadership, or a closely related field.
At West Coast University, we offer:
A competitive salary and benefits package.
A dynamic and supportive work environment that fosters professional growth and development.
Opportunities to make a meaningful difference in the lives of our students and the broader community.
A commitment to diversity, equity, and inclusion, and a culture that values teamwork, collegiality, and transparency.
Ready to join our team and shape the future of education? Apply now and discover a career that allows you to make a difference in the lives of others.
Apply Now
Apply Now
We are seeking a highly skilled and motivated individual to join our team, with a strong background in education technology and a passion for providing exceptional customer service. As an Instructional Support Technologist, you will:
Serve as a liaison between students, faculty, and staff, and various IT and curriculum departments, providing clear and concise communication and troubleshooting technical issues.
Collaborate with Instructional Support leadership and senior staff to maintain online support ticket services and training avenues, ensuring a seamless online education experience.
Provide level 2 support for student and faculty issues, working directly with end-users to troubleshoot and resolve issues with the LMS, system passwords, and other educational technology solutions.
Contribute to the development and maintenance of internal processes and information databases, ensuring all support processes are documented and easily accessible to team members.
Participate in the implementation of university curriculum and technology change requests, course and program revisions, and quality assurance initiatives.
Assist in the coordination and production of online, virtual, and face-to-face training for faculty and students, promoting best practices and technical implementation in online instructional materials and methods.
To succeed in this role, you will need:
1+ years of experience in education technology or a related field, with a strong understanding of higher education and instructional technology.
1+ years of full-time work experience in higher education, supporting faculty in online, hybrid, and web-enabled courses utilizing instructional technology.
Experience working with LMS platforms such as Canvas, Blackboard, or D2L, and a strong customer service background adhering to department service level agreements.
An Associate's Degree in education technology, instructional design, information technology, higher education leadership, or a closely related field.
At West Coast University, we offer:
A competitive salary and benefits package.
A dynamic and supportive work environment that fosters professional growth and development.
Opportunities to make a meaningful difference in the lives of our students and the broader community.
A commitment to diversity, equity, and inclusion, and a culture that values teamwork, collegiality, and transparency.
Ready to join our team and shape the future of education? Apply now and discover a career that allows you to make a difference in the lives of others.
Apply Now
Apply Now