Instructional Leader

Job DescriptionSUMMARY: The Tutoring Manager assists the Director of Tutoring Services in managing the tutoring services for the K12 Tutoring department. Our aim is to enable students to achieve their educational goals by receiving high-quality, personalized online tutoring from expert, certified teachers. The Manager is responsible for tutor management, oversight, and resource building resulting in high customer satisfaction. The Manager will support the Director with recruitment, onboarding, training, supervision, and quality assurance of our tutors.ESSENTIAL FUNCTIONS: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.Ensure tutor availability, profiles, session acceptance and completion meet community guidelines and expectationsParticipate in the onboarding and training of new tutors, including review of teaching certificates, reviewing profile submissions, assessing performance on use of platforms, and assisting with platform accessInform staffing plans and capacity for dedicated tutors based on forecasted and actual enrollmentConduct observations of tutoring sessions and provide feedback to tutors; monitor tutor ratings, research customer feedback, and provide coaching where necessaryDevelop and curate ongoing curriculum resources for tutors which meet state standards, specialize in the curriculum and program expectations for particular district partnershipsAssist with designing measures for student outcomes, support tutors with data collection, analyze student performance data, and make program recommendations in response to dataCollaborate with the Director of Tutoring Services and other leadership to identify and assist in designing and implementing tutoring practices that meet customer needsBuild community among the tutors through positive communication, optional drop-in sessions, professional development, responding to email, and other initiatives to ensure tutor engagement, retention, and satisfactionAdapt and be responsive to the changing nature of the tutoring community including Stride employees who are part-time tutors and independent contractorsAssist with scheduling of ongoing tutoring sessionsRespond to customer support inquiries and casesParticipate and contribute to marketing initiativesProvide recommendations for product improvements and input on ongoing designs; assist with troubleshooting of tutor use of the platformProvide general leadership and be an active participant in the development of team objectivesCultivate a collaborative working environment that encourages communication, innovation, and refinement of the best instructional practicesReview reports and other ancillary data to identify areas of concern relative to tutor performance and create actionable plans to address deficiencies and replicate successesProvide regular feedback to the Director of Tutoring Services regarding the quality of instruction during sessions, tutor metrics, and recommended efficiencies, improvements, reporting needs, and product improvement suggestionsAttend departmental meetings, and client meetings when requestedMonitor departmental compliance with accountability measuresContribute to industry thought leadership by participating in pilot programs, presenting at conferences, and contributing to literature on online learningMeet professional obligations through efficient work habits, such as meeting deadlines, honoring schedules, coordinating resources and meetings in an effective and timely manner, and demonstrating respect for othersMay require occasional evening hoursSupervisory Responsibilities: Indirectly supervises group of 200-300 independent contractors for quality assurance of service delivery. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training tutors; planning, assigning, and directing work; appraising session quality, rewarding and disciplining tutors; addressing complaints and resolving problems.REQUIRED QUALIFICATIONSBachelor’s Degree AND3 or more years of experience in a Virtual School in Supervisory-level role or as an Assistant Principal or Principal position OREquivalent combination of education and experienceOTHER REQUIRED QUALIFICATIONSAbility to work with and through people to establish goals, objectives, and action plansStrong knowledge of instructional and educational leadership strategies, online instructional design theories, and learning style theoriesHighly organized with the ability to coordinate complex programs and processesWorks effectively as a team member and leaderEmploys innovative problem-solving techniques to accomplish objectivesAbility to travel 10% of the timeAbility to clear required background checkCertificates and Licenses: Valid state license required.PREFERRED QUALIFICATIONSMaster’s DegreeValid Professional Educational Leadership CertificateDemonstrated experience in supervision, training, and development of teachersPossesses knowledge of technical systems used within the organizationWORK ENVIRONMENT: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This position is virtual and open to residents of the 50 states and D.C.COMPENSATION & BENEFITS: Stride, Inc. considers a person’s education, experience, and qualifications, as well as the position’s work location, expected quality and quantity of work, required travel (if any), external market and internal value when determining a new employee’s salary level. Salaries will differ based on these factors, the position’s level and expected contribution, and the employee’s benefits elections. Offers will typically be in the bottom half of the range. We anticipate the salary range to be $44,132.00-$132,174.00. Eligible employees may receive a bonus. This salary is not guaranteed, as an individual’s compensation can vary based on several factors. These factors include, but are not limited to, geographic location, experience, training, education, and local market conditions. Stride offers a robust benefits package for eligible employees that can include health benefits, retirement contributions, and paid time off. The above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.Job TypeRegularThe above job is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. All employment is “at-will” as governed by the law of the state where the employee works. It is further understood that the “at-will” nature of employment is one aspect of employment that cannot be changed except in writing and signed by an authorized officer.If you are a job seeker with a disability and require a reasonable accommodation to apply for one of our jobs, you can request the appropriate accommodation by contacting [email protected] Opportunity Employer/Protected Veterans/Individuals with DisabilitiesStride, Inc. is an equal opportunity employer. Applicants receive consideration for employment based on merit without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status, or any other basis prohibited by federal, state, or local law. Stride, Inc. complies with all legally required affirmative action obligations. Applicants will not be discriminated against because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant.Originally posted on Himalayas

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