Instructional Designer

Sales Strategy & Operations

Durham,
North Carolina

Atlanta,
Georgia

Raleigh,
North Carolina

Nashville,
Tennessee

Charlotte,
North Carolina


Req.Num.: N2271

Hungry, Humble, Honest, with a Heart.The OpportunityCome join the Revenue Enablement Learning Operations team (ReLo!) — our job is to enable the Enablers. We build and package learning materials, ship them via our enablement tech stack and track consumption through reporting and analytics. In other words, we are a global shared services team powering the Revenue Enablement organization responsible for equipping thousands of internal sellers, field teams, and external partners.We provide consultation, instructional design, content creation, translation, program support, tech stack administration, and reporting-as-a-service to help scale learning across the business.As a Core Instructional Designer, you’ll blend creativity, structure, and execution. You’ll help shape how we incorporate generative AI into content creation workflows, streamline digital asset offerings and uphold rigor in content lifecycle management. You’ll interpret incoming requests, guide stakeholders to the right delivery vehicle, and help the team balance coverage, efficacy, and impact.If you like a mix of design, strategy, and rolling up your sleeves — come play with us!Your RoleYou will work alongside other content creators, program managers, SMEs, and technical/product stakeholders to create compelling, scalable digital learning experiences for revenue teams and partners around the world. Your work will help modernize and accelerate the creation of learning assets while ensuring consistency, accessibility, and quality.In this role, you will:• Develop short-format learning assets for awareness, reinforcement, and just‑in‑time support.• Create eLearning modules using Articulate Rise and Storyline.• Produce and edit short-form videos to support campaigns and learning programs.• Optimize learning content for retrieval‑augmented generation (RAG) consumption.• Contribute to the evolution of our generative AI strategy, including prompt design and “human‑in‑the‑loop” validation processes.• Help define and manage our digital assets, content architecture, and metadata strategies.• Participate in maintaining and protecting content lifecycle management rigor.• Interpret the intended outcome of incoming content requests and advise requestors on the most effective delivery methods.• Ensure content is suitable for internal sales teams, as well as external partners.• Collaborate closely with the broader Revenue Enablement team to ensure consistency with enablement standards and brand guidelines.• Apply adult learning best practices to create engaging, accessible, and purposeful learning experiences.• Maintain strong attention to detail across all deliverables.What You’ll Bring• Experience designing or developing digital learning within a corporate or technical environment.• Solid understanding of adult learning principles and instructional design frameworks such as ADDIE, Bloom’s Taxonomy, and the Kirkpatrick Model.• Ability to manage scope, timelines, and stakeholder expectations with minimal oversight.• Sales or customer-facing experience is strongly preferred• Strong communication skills and the ability to translate complex concepts into engaging, digestible content.• Demonstrated experience in video editing and short‑form multimedia creation.• Experience creating AI‑ready prompts and leveraging generative AI tools for content acceleration while ensuring quality and accuracy.• Ability to quickly learn new tools, adapt to evolving standards, and operate within a dynamic environment.• Creativity, grounded in an understanding of your audience, company culture, and design guidelines.• Understands tradeoffs between speed and perfection and how to adjust, based on situations.• Ability to accept and incorporate feedback constructively.Tools You’ll UseYou don’t need to be an expert in all of these on day one — but familiarity with several is important, and a willingness to learn rapidly is essential.• Articulate Rise and Storyline• Adobe Premiere (and broader Adobe Creative Suite)• Synthesia• SmartCat• NotebookLM• Intercom• Microsoft Copilot learning agents, Glean agents, Gemini• Additional enablement and content management tools used across the tech stackWork ArrangementRemote: Primarily remote office location with occasional travel to corporate office. Please speak with your recruiter for details. Additional team-specific guidance and norms will be provided by your manager. The pay range for this position at commencement of employment is expected to be between USD $ 109,600 and USD $ 164,400 per year.However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. The total compensation package for this position may also include other elements, including a sign-on bonus, restricted stock units, and discretionary awards in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick time, and parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment.If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. Our application deadline is 40 days from the date of posting. In good faith, the posting may be removed prior to this date if the position is filled or extended in good faith.
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