Inside Total Loss Claims Adjuster (Remote)
Job Overview
The Inside Claims Representative II Total Loss contributes to Wawanesas goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto total loss claims utilizing telephone and written correspondence, working directly with repair facilities, customers, and appraisers.
Compensation : Depends on experience and varies by location.
Colorado Compensation :
The pay range for this position is $26.26 - $41.36 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.
Nevada Compensation :
The pay range for this position is $27.57 - $41.36 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Washington Compensation :
The pay range for this position is $26.26 - $39.39 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Job Responsibilities
Provide exceptional customer service through empathy, understanding of customer needs, and proactive handling
Interpret policy wordings, determine policy coverage and ensure appropriate reserving
Obtain and evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses and validate total loss evaluation
Negotiate settlement of total loss claims with insureds, claimants, and attorneys to reach fair and equitable settlements
Communicate with repair facilities, lien holders, tow facilities, and other vendors to obtain relevant information to settle claim
Coordinate services with vendors and service providers, such as rental and salvage
Secure documents needed to process titles and salvage of vehicles
Manage pending claims and workload timely and proactively to expedite total loss settlements
Maintain accurate records based on company standards and policies within the claims system
Remain up-to-date with legislative changes and trends in the insurance industry
May also manage salvage inventory by resolving release issues, setting minimum bids, reviewing bid approval requests, reviewing aging inventory, and resolving title problems
Perform other duties as assigned
Qualifications
Minimum 1+ years of insurance claims adjusting experience
Effective customer service skills including empathy and concern for our customers
Strong communication skills, both written and oral
Strong investigative and analytical skills
Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Detail oriented with a critical degree of accuracy regarding data entry
Strong negotiation skills
College / University degree is preferred
Benefits and Other Total Rewards Components Include :
Medical, Dental and Vision
Flexible spending accounts (FSA)
Voluntary benefit plans accident, hospital indemnity and critical illness
Supplemental short and long-term disability benefits
Life insurance
Enhanced 401K plan
Paid time off (PTO) accrued at 0.0693 hours / per hour worked to a maximum annual accrual of 18 days (135 hours)
You will be eligible for Wawanesas annual bonus plan, entitled Goal Achievement Plan (GAP), that rewards employees for driving Wawanesas success.
Tuition Assistance and much more
Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individuals protected status : race / ethnicity, color, religion, creed, sex / gender, sexual orientation, gender identity / expression, marital status, pregnancy / childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.
Apply Now
The Inside Claims Representative II Total Loss contributes to Wawanesas goal of delivering an exceptional and consistent claims service experience through the fair and equitable adjustment of moderately complex auto total loss claims utilizing telephone and written correspondence, working directly with repair facilities, customers, and appraisers.
Compensation : Depends on experience and varies by location.
Colorado Compensation :
The pay range for this position is $26.26 - $41.36 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek or more than 12 hours in a workday.
Nevada Compensation :
The pay range for this position is $27.57 - $41.36 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Washington Compensation :
The pay range for this position is $26.26 - $39.39 per hour, depending on experience.
This position is considered non-exempt for purposes of wage-hour law, which means you are eligible for overtime pay for hours worked in excess of 40 hours in a workweek.
Job Responsibilities
Provide exceptional customer service through empathy, understanding of customer needs, and proactive handling
Interpret policy wordings, determine policy coverage and ensure appropriate reserving
Obtain and evaluate relevant information from sources such as appraisers, third party adjusters, contractors and repair facilities in order to quantify losses and validate total loss evaluation
Negotiate settlement of total loss claims with insureds, claimants, and attorneys to reach fair and equitable settlements
Communicate with repair facilities, lien holders, tow facilities, and other vendors to obtain relevant information to settle claim
Coordinate services with vendors and service providers, such as rental and salvage
Secure documents needed to process titles and salvage of vehicles
Manage pending claims and workload timely and proactively to expedite total loss settlements
Maintain accurate records based on company standards and policies within the claims system
Remain up-to-date with legislative changes and trends in the insurance industry
May also manage salvage inventory by resolving release issues, setting minimum bids, reviewing bid approval requests, reviewing aging inventory, and resolving title problems
Perform other duties as assigned
Qualifications
Minimum 1+ years of insurance claims adjusting experience
Effective customer service skills including empathy and concern for our customers
Strong communication skills, both written and oral
Strong investigative and analytical skills
Strong time management and organizational skills with the ability to prioritize work in a fast paced, changing environment
Detail oriented with a critical degree of accuracy regarding data entry
Strong negotiation skills
College / University degree is preferred
Benefits and Other Total Rewards Components Include :
Medical, Dental and Vision
Flexible spending accounts (FSA)
Voluntary benefit plans accident, hospital indemnity and critical illness
Supplemental short and long-term disability benefits
Life insurance
Enhanced 401K plan
Paid time off (PTO) accrued at 0.0693 hours / per hour worked to a maximum annual accrual of 18 days (135 hours)
You will be eligible for Wawanesas annual bonus plan, entitled Goal Achievement Plan (GAP), that rewards employees for driving Wawanesas success.
Tuition Assistance and much more
Wawanesa General Insurance Company is an equal opportunity employer and is committed to a diverse workforce. Wawanesa provides equal employment opportunity to all employees and applicants without regard to an individuals protected status : race / ethnicity, color, religion, creed, sex / gender, sexual orientation, gender identity / expression, marital status, pregnancy / childbirth or related conditions, national origin, disability, military or veteran status, or any other protected status.
Apply Now