Inside Sales Representative (Call Center)

Champion Windows & Home Exteriors is seeking Inside Sales Representatives to join their Customer Care Team in Twinsburg, Ohio. The role involves assisting customers in scheduling design consultations and providing exceptional customer service during calls.ResponsibilitiesAnswer incoming calls from our customers, uncover their needs and schedule a design consultation with one of our product experts or direct them to the appropriate departmentProvide an exceptional customer experience with each callAccurate entry of customer’s information into our database to set each appointmentMake outbound calls to potential customers as necessary for various follow-up initiativesAdditional administrative duties as requiredSkillsExceptional verbal and written communication skillsExceptional listening and problem-solving skillsMust be very well organizedAbility to speak clearly and concisely over the phoneAbility to multi-task (talk and type simultaneously) and overcome objectionsUpbeat, positive and professional attitude – a team playerMust genuinely enjoy helping customersProficiency with computers is required along with an aptitude to learn our phone and database systemsAccuracy and attention to detail are must-have traitsReliable attendance and punctualityMust have high-speed internet connectionMust be self-disciplined to stay on taskMust have ability to speak with customers without any major background noise or distractions while on the phoneMust be willing and able to TRAIN & work at our Twinsburg, Ohio officeBenefitsPAID TRAININGPTO & BENEFITSCompany OverviewWith over six decades of experience and expertise, Champion Windows and Home Exteriors, a Great Day Improvements brand, is one of the nation’s leading home improvement companies. It was founded in 1953, and is headquartered in Cincinnati, Ohio, USA, with a workforce of 1001-5000 employees. Its website is https://www.championwindow.com/.



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