Inside Sales Representative (Business to Business)-Remote

Job Title:

Inside Sales Representative (Business to Business)-Remote

Job Description

The Inside Sales Representative (Business to Business)-Remote works from home and interfaces with customers via inbound/outbound calls and/or via the Internet. This position provides customer service support and resolution of routine problems and questions regarding client's products and/or services.

REIMAGINE YOUR CAREER

Are you looking for a work from home career change with a forward-thinking global organization that nurtures a true people-first, inclusive culture and a genuine sense of belonging? Would you like to join a company that earns “World’s Best Workplaces,” “Happiest Employees,” and “Best Companies for Career Growth” awards every year? Then an Inside Sales Representative (Business to Business) - Remote position at Concentrix is just the right place for you!

In this role, you’ll join an organically diverse team from 40 countries where ALL members contribute and support each other’s success and well-being, united as One Concentrix. Together, we help the world’s best-known brands improve their businesses through exceptional customer experiences (CX), ongoing innovation, and the most cutting-edge technologies. And due to continued growth, we’re looking for more talented people to join our purpose, people as passionate about providing exceptional customer service experiences as we are.

CAREER GROWTH AND PERSONAL DEVELOPMENT

This is a great work from home opportunity that will allow you to reimagine an all-new career journey and develop friends for life at the same time. We’ll give you all the training, technologies, and continuing support you’ll need to succeed. Plus, at Concentrix, there’s real career (and personal) growth potential. In fact, about 80% of our managers and leaders have been promoted from within! That’s why we offer a range of FREE Learning and Leadership Development programs designed to set you on your way to the kind of career you’ve always envisioned.

What You Will Do In This Role

In this role, you will:

• Make outbound and receive inbound sales calls to both new and existing prospects, to enable merchants to begin accepting new acquisitions.
• Will send emails and other written communications to and from merchant (suppliers) to research if they will accept payment from their customer (buyer).
• Will explain the request to pay with updated payment method, describe fee, and help the supplier to understand product value.
• Will help customers set up in the payment system to enable them to receive payments.
• Function between sales channels and business to facilitate lead management to help close lead.
• May run reporting, provide business pertinent insight for meetings, and resolve leads needing more information.
• Verify payment acceptance criteria from a specific buyer or buyers and execute a change in payment method as appropriate.
• May handle virtual card numbers from customers via a secure email and process the payment by providing the payment information to the merchant via phone with a live person, IVR, web portal and or fax.
• Service merchant inquiries.
• Handle merchant escalations.
• Clarify customer requirements; probe for understanding, use decision-support tools and resources to appropriately provide resolution to the customer.
• Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.
• Maintain basic knowledge of client products and/or services.
• Respond to customer inquiries by referring them to published materials, secondary sources or more senior staff.

Your Qualifications

Your skills, integrity, knowledge, and genuine compassion will deliver value and success with every customer interaction. Other qualifications for this role include:

• Customer service experience with a passion for building customer loyalty through exceptional listening, relationship building and consultative probing
• Telesales experience is a plus!
• Excellent verbal and written skills
• Exceptional listening and relationship building skills
• Proficient multitasking and system navigation
• Demonstrate resiliency in a fast paced metrics driven environment
• Proficient in Microsoft Office
• Operate in a heavily regulated environment
• Team oriented behavior
• Ability to overcome objections
• Sales/Financial experience is a plus
• De-escalation skills are a must

What’s In It For You

One of our Concentrix Culture Statements says, “We are fanatical about our staff.” That’s why we significantly invest in our people, our infrastructure, and our capabilities to ensure long-term success for both our teams and our customers. And we’ll invest in YOU to aid in your career path and in your personal development. In this role, you’ll also be provided with:

• Opportunity to work from home, with equipment provided
• Opportunities for performance-based incentives
• US Full benefits – 401K (U.S. ONLY) medical, dental, vision, and an employee assistance program (EAP), which includes free counseling
• Employee referral bonuses
• Team Appreciation Day
• Customer Service Week
• World Clean Up Day, #MyOneEarthPromise and other opportunities to support our communities and world
• Wellness activities
• Events that celebrate Diversity, Equity, and Inclusion
• Paid training, training is two weeks in training followed by on the job training/transition three weeks in length. We are dedicated to making sure that you are set up for success!
• The opportunity to shine in and grow your career with clear paths for development – we invest in you!
• Networking and leadership opportunities with Staff Resource Groups such as Network of Women, Black Professionals Network, Pride, and Ability.
• Mentorship programs to help you create the strong foundation to a rewarding career.
• Global citizenship, sustainability and team event opportunities that help you make a difference in your community and beyond!
• Trained wellness partners to support you as well as wellness training opportunities.
• The satisfaction of helping others every day
• A diverse, global organization full of innovative, friendly people to bounce ideas off, learn from and grow with.

REIMAGINE THE BEST VERSION OF YOU!

If all this feels like the perfect next step in your career journey, we want to hear from you. Apply today and discover why over 300,000 people around the globe call Concentrix their employer of choice – proudly united as One Concentrix.

Location:

USA, OH, Work-at-Home

Language Requirements:

Time Type:

If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents

Eligibility to Work:

In accordance with federal law, only applicants who are legally authorized to work in the United States will be considered for this position. Must reside in the United States or have a valid U.S. address for residence.

Where Job May be Performed:

Currently, this position may be performed only in the states listed here.

Concentrix is an Equal Opportunity/Affirmative Action Employer including Disabled/Vets.

For more information regarding your EEO rights as an applicant, please visit the following websites:

• English
• Spanish

To request a reasonable accommodation please click here.

If you wish to review the Affirmative Action Plan, please click here.

R1364770

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