Inside Sales Rep I

AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Inside Sales Rep I is responsible for building the business through inbound and outbound sales campaigns, qualifying leads, retaining existing customers, and providing digital support to achieve sales expectations.ResponsibilitiesEffectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectationsHandles inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customer to achieve sales expectations, and providing digital supportMakes outbound calls to lost customers, recently inactive customers, and prospective customersMaintains complete records of customer interactions and process/activities through detailed notes in CRM and/or SAPDelivers a positive customer experience, increases sales, builds relationships and offers promotional items to existing customersContacts existing customer base with marketing promotions/offersQualifies customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customerAppropriately applies special offers/pricing to existing customersCompletes all necessary steps to deliver on product/service sold upon receiving customer affirmationEnters and maintains pertinent customer information in required systems (CRM/SAP Databases)Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAPComplies with all company policiesTasks will be assigned as needed and determined by sales manager to support sales effortsSkillsHigh school education or equivalent required1 year experience in customer serviceUse of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office productsExcellent phone presence and interpersonal skillsAble to deliver a positive customer experienceAbility to work independently and remotely within call center teams and with leadership expectationsEffective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisitionEfficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems)Strong telephone presence and interpersonal skillsEffectively and professionally communicates in English – verbal and written communicationsAbility to multi-task and prioritize workload; strong organizational skills/time management skillsActive listener and use of inquiry to discover/understand prospect needsMotivated and results drivenAbility to work effectively with others; participates in team/center activities; gives and receives feedback/coaching wellAbility to self-manage and maintain leadership expectationsBenefitsMedicalDentalVisionFlexible spending and health savings accountsRetirement savings plans like 401(k)Paid days off such as parental leaveMilitary leaveVacation/paid time offSick leave in compliance with state lawPaid holidaysDisability coverageCompany OverviewAmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI. It was founded in 1959, and is headquartered in King Of Prussia, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is http://www.amerigas.com.



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