Inside Sales Rep I

AmeriGas is the nation’s premier propane company, serving over 1.5 million customers. The Inside Sales Rep I effectively represents the company by managing inbound and outbound sales campaigns, qualifying leads, and providing digital support to achieve sales expectations. Responsibilities Effectively represents AmeriGas in building the business through inbound and outbound campaigns and activities while meeting/exceeding the assigned expectations Handle inbound and outbound volume with the objective of prospecting and qualifying leads, retaining existing customers, reactivating lost customer to achieve sales expectations, and providing digital support Make outbound calls to lost customers, recently inactive customers, and prospective customers Maintain complete records of customer interactions and process/activities through detailed notes in CRM and/or SAP Once the ISR I successfully closes the sale or completes the objective, he/she will fully document and complete any customer agreements/contracts if applicable and generate orders for account if needed Contact existing customer base with marketing promotions/offers Qualify customer, assessing current use and needs to determine serviceability, present key value statements and sales messaging to retain the customer Appropriately apply special offers/pricing to existing customers Upon receiving customer affirmation, complete all necessary steps to deliver on product/service sold Enter and maintain pertinent customer information in required systems (CRM/SAP Databases) Maintains complete records of customer and prospect interactions and process/activities through detailed notes in CRM/ SAP Must comply with all company policies Tasks will be assigned as needed and determined by sales manager to support sales efforts Skills High school education or equivalent required 1 year experience in customer service Use of business/office tools such as CRM, Microsoft Dynamics, SAP, Microsoft Office products Excellent phone presence and interpersonal skills Able to deliver a positive customer experience Ability to work independently and remotely within call center teams and with leadership expectations Effective use of sales techniques, including prospecting, discovery, value proposition development, objection handling, and customer acquisition Efficient and accurate use of systems and tools (CRM, SAP, Microsoft Office products, business websites/systems) Strong telephone presence and interpersonal skills Effectively and professionally communicates in English – verbal and written communications Ability to multi-task and prioritize workload; strong organizational skills/time management skills Active listener and use of inquiry to discover/understand prospect needs Motivated and results driven Ability to work effectively with others; participates in team/center activities; gives and receives feedback/coaching well Ability to self-manage and maintain leadership expectations Benefits Medical Dental Vision Flexible spending and health savings accounts Retirement savings plans like 401(k) Paid days off such as parental leave Military leave Vacation/paid time off Sick leave in compliance with state law Paid holidays Disability coverage Company Overview AmeriGas through its subsidiaries, markets propane, propane equipment, and related services. It is a sub-organization of UGI. It was founded in 1959, and is headquartered in Reading, Pennsylvania, USA, with a workforce of 5001-10000 employees. Its website is