Inside Sales & Customer Experience Coordinator

Everest Exteriors is a rapidly growing company specializing in exterior restoration and redesign. The Inside Sales & Customer Experience Coordinator will manage customer communication, appointment setting, and follow-up processes to ensure a seamless experience for homeowners during their restoration projects. Responsibilities Set up initial inspections/appointments for office leads (qualify → schedule → confirm → reminders to maximize show rate) Send templated inspection/damage reports to homeowners via text or email after inspections Package and send estimate templates clearly and professionally (homeowner-friendly and on-brand) Proactively communicate key timeline updates, including: Build schedule Material delivery timing Reinforce our expectation-setting script so customers know what to expect Track and obtain the Certificate of Completion (COC) promptly once a job is complete; send e-signature link if needed Follow up with homeowners to confirm whether the final check has been received; coordinate a time for the Outside Rep to pick up payment if necessary Drive our reputation process by getting homeowners to leave a review and owning the follow-up cadence: same-day, +3 days, +10 days Maintain clean internal notes and status updates so the sales and production teams always know 'what’s next' (CRM/tools training provided) Skills Confident and professional in phone calls, texts, and emails; comfortable guiding homeowners through next steps You do not let things sit—documents get signed, questions get answered, and customers get updated without being chased Strong task management and prioritization in a fast-moving environment Able to learn and use CRM systems, email/text tools, and e-sign platforms Able to work tightly with Outside Sales and Production to keep jobs progressing smoothly Inside sales experience Appointment setting experience Customer service experience Scheduling/dispatch experience Home services office experience Benefits Annual performance bonuses All-inclusive 5-day company vacation Health benefits (details available) Company Overview At Everest Exteriors, we take your roof to the next level—literally. It was founded in 2020, and is headquartered in Cedar Rapids, Iowa, US, with a workforce of 11-50 employees. Its website is