Inside Account Manager - Federal

SHI International Corp. is a global provider of IT solutions and services, dedicated to helping organizations through technology. The Federal Inside Account Manager serves as the primary point of contact for customer interactions, managing communication between sales and customers while providing excellent customer service and support. Responsibilities Represent SHI as the primary contact for customer interactions Act as a liaison between Outside Sales, customers, and SHI internal departments Provide excellent customer service and support to both customers and the outside sales team Create pricing quotes for IT requirements, including hardware, software, renewals, and services Engage in large customer deals, manage deal registration, and track progress using the CRM tool Provide sourcing, product quotes, pricing, and information to the outside sales team Enter purchase orders and provide order status updates to Outside Sales and customers Participate actively in team meetings with managers for updates and changes Set up conference calls between Outside Sales, customers, vendors, and internal teams Proactively resolve issues related to product returns, invoicing questions, and customer concerns Skills Ability to grow existing customer relationships - Basic Ability to learn new concepts and processes quickly - Basic Proficiency in account management - Basic Ability to excel in a team selling environment - Basic Proficiency in stakeholder management - Basic Completed Bachelor's Degree with a 3.0 cumulative GPA, or experience in a Customer Service role in a corporate or office setting preferred Benefits Medical Vision Dental 401K Flexible spending Company Overview Think of SHI as your personal technology concierge. It was founded in 1989, and is headquartered in Somerset, New Jersey, USA, with a workforce of 5001-10000 employees. Its website is