Injury Adjuster

USAA is committed to empowering its members to achieve financial security through exceptional service and trusted advice. As an Injury Adjuster, you will be responsible for adjusting non-attorney involved soft tissue bodily injury claims, ensuring compliance with state laws, and delivering top-notch member service.ResponsibilitiesIdentifies and handles existing and emerging risks that stem from business activities and the job roleEnsures risks associated with business activities are effectively identified, measured, monitored, and controlledFollows written risk and compliance policies, standards, and procedures for business activitiesAdjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claimsIdentifies, confirms, and makes coverage decisions on soft tissue claimsInvestigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelinesClearly documents thought process, investigation, evaluation, negotiation, and settlement decisionsProvides advice and sets expectations into next steps to membersCollaborates and supports team members to resolve issues and identify appropriate matters for escalationPartners and/or directs vendors and internal business partners to facilitate timely claims resolutionSupports workload surges and/or Catastrophe Operations as neededSkillsHigh School Diploma or General Equivalency Diploma1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claimsWorking knowledge and understanding of the auto claims contract as well as application of case and state laws and regulationsAcquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts2+ years Auto Liability/Casualty adjusting experience to include complex/multi vehicle liability1 year auto physical damage or total loss experienceOngoing Professional Development with a focus on InsuranceBachelors' Degree or higherUS military experience through military service or a military spouse/domestic partnerBenefitsComprehensive medical, dental and vision plans401(k)PensionLife insuranceParental benefitsAdoption assistancePaid time off program with paid holidays plus 16 paid volunteer hoursVarious wellness programsCareer path planning and continuing educationCompany OverviewUSAA is a financial services company. It was founded in 1922, and is headquartered in San Antonio, Texas, USA, with a workforce of 10001+ employees. Its website is https://www.usaa.com.



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