Infrastructure Team Lead
The Infrastructure Team Lead is responsible for leading the design, implementation and ongoing operations of enterprise infrastructure services. This role provides technical leadership and daily management for a team of infrastructure administrators. The Team Lead collaborates closely with the application, data, and security teams to deliver high-quality services.
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
DUTIES & RESPONSIBILITIES
Provide technical direction and guidance to the IT Infrastructure Team
Manage the daily tasks and priorities of the IT Infrastructure Team
Assigning and managing tasks and projects using Azure DevOps to balance workload and capacity
Manage the implementation of future infrastructure technology solutions with direction from Senior Infrastructure partners
Manage on-premises and cloud environments including AWS, Active Directory, Azure, Entra, and M365 resources.
Establish metrics and reporting to measure maturity and adoption for incident, change, and problem management
Establish and maintain technology standards, templates, and technical documentation as necessary
Develop a strong culture of customer service and exceeding partner expectations on a daily basis
Develop and implement formal training and onboarding practices to promote growth and development within IT Infrastructure team
Other duties may be assigned as necessary
SUPERVISORY RESPONSIBILITIES
Direct supervision of the support team leads and individual contributors with varying experience levels
Development of team members including training, regular feedback, and establishment of goals
Development and adoption of support metrics, reporting, and accountability across all support teams
Performing weekly interactions, proactive performance management and long-term career planning
At UHM, we understand diversity comes in many different forms. It’s our commitment to improve inclusion in the workplace through programs and policies that establish a positive and inclusive environment where every Partner, regardless of their background, can grow and excel. We value diversity, educate on equity, and create inclusive partner opportunities to ensure that you know #UBelongAtUHM!
DUTIES & RESPONSIBILITIES
Provide technical direction and guidance to the IT Infrastructure Team
Manage the daily tasks and priorities of the IT Infrastructure Team
Assigning and managing tasks and projects using Azure DevOps to balance workload and capacity
Manage the implementation of future infrastructure technology solutions with direction from Senior Infrastructure partners
Manage on-premises and cloud environments including AWS, Active Directory, Azure, Entra, and M365 resources.
Establish metrics and reporting to measure maturity and adoption for incident, change, and problem management
Establish and maintain technology standards, templates, and technical documentation as necessary
Develop a strong culture of customer service and exceeding partner expectations on a daily basis
Develop and implement formal training and onboarding practices to promote growth and development within IT Infrastructure team
Other duties may be assigned as necessary
SUPERVISORY RESPONSIBILITIES
Direct supervision of the support team leads and individual contributors with varying experience levels
Development of team members including training, regular feedback, and establishment of goals
Development and adoption of support metrics, reporting, and accountability across all support teams
Performing weekly interactions, proactive performance management and long-term career planning