Information Technology Support Specialist

Ashton Solutions is a fast-growing MSP servicing businesses across the Northeastern Ohio Region, seeking an IT Support Specialist to join their collaborative team. The role involves troubleshooting a variety of end user environments and providing hands-on technical support to enhance career growth.ResponsibilitiesSupport common business applications (O365) via email, phone, and on-site support for 100+ SMB’sMaintain client networks and network security (LAN/WAN, firewalls, access points, switches)Troubleshoot a wide variety of on-premises and cloud environmentsPrioritize tickets, set client expectations, provide incredible customer service, and accurately document client issueSkillsStrong interpersonal skills, positive mentality, and ability to change tasks rapidly—as a service business, we expect the unexpected to disrupt our plansConfidence and commitment to top-tier customer service in a fast-paced environmentAbility to stay organized and follow tasks through to completion with accuracyWillingness and ability to learn new applications and skills0-2 years of hands-on PC support experienceOffice 365 experienceA general knowledge of different hardware platforms, cloud services, and line of business applicationsBenefitsRetirement planPTOHealth insurance benefitsBonus planHybrid work schedule (up to 2 days remote) after training completedFriendly, people-focused management and technical mentorsCompany OverviewAt Ashton Technology Solutions, we don't think of ourselves as computer guys, geeks or techies. It was founded in 1994, and is headquartered in Beachwood, Ohio, USA, with a workforce of 11-50 employees. Its website is https://www.ashtonsolutions.com/.



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