Information Technology Associate
Job title: Information Technology Associate in San Francisco, CA at Foursquare
Company: Foursquare
Job description: About FoursquareFoursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare's location tech stack is being utilized by the world's largest enterprises and most recognizable brands.About the Position
Foursquare is looking for an IT Associate to join our team, located in San Francisco.We're looking for a motivated and eager-to-learn IT Associate to join the IT Operations team in! This is an entry-level role, but we want someone ready to take ownership of IT support tasks and level up their skills quickly. You'll be the go-to person for conference room and A/V support, MacOS troubleshooting, and general IT requests.In this role, you'll:
Conference Room & A/V Support:
Google Meet (Calendars, Meet Hardware support, general A/V troubleshooting)
Zoom (Meeting setup, troubleshooting, and support for users)
MacOS Support:
MDM experience preferred (or willing to learn)
Wiping and reinstalling macOS, basic troubleshooting for end users
Google Workspace Administration:
Familiarity with Google Workspace tools
GAM command line experience (or willingness to learn)
Jira/Confluence (Nice to Have):
Helping manage tickets, documentation in Confluence
Learning and supporting IT workflows in Jira
Ticket SLAs & VIP Support:
Understanding prioritization, especially when working with executives and VIPs
Fast, accurate, and customer-friendly IT resolutions
Documentation:
Creating and maintaining IT documentation, especially in Confluence
What you'll need:
Some hands-on experience with IT support with independence
Experience with troubleshooting Google Meet, Zoom, and A/V equipment
MacOS troubleshooting skills and a desire to learn more
Strong customer service mindset - quick response times with attention to accuracy
Motivated to learn - especially when it comes to Jira/Confluence and Google Workspace tools
Hybrid Schedule - Standard in-office days are Tuesday-Thursday; occasional Monday/Friday support may be needed for events or business needs. In rare cases, critical events may require on-site support outside the standard schedule.
Benefits and Perks
Flexible PTO - rest and recharge when you need it!
Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance
Savings and Investments - 401(k) with company match
Equipment Setup - you will receive all necessary hardware for your job function
Family Planning and Fertility Programs - programs via Carrot
Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays. For roles considered remote, this will not apply.
At Foursquare, we are committed to providing competitive pay and benefits that are in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.The annual total cash compensation range is $60,000 - 75,000 however actual salaries can vary based on a candidate's qualifications, skills and competencies, as well as location.Salary is just one component of Foursquare's total compensation package, which includes restricted stock units, multiple health insurance options, and a wide range of benefits!Things to know…Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.#LI-HYBRID // #LI-ONSITE#LI-MM1
Expected salary: $60000 - 75000 per year
Location: San Francisco, CA
Apply for the job now!
Apply Now
Company: Foursquare
Job description: About FoursquareFoursquare is the leading independent location technology and data cloud platform dedicated to building meaningful bridges between digital spaces and physical places. Our proprietary technology unlocks the most accurate, trustworthy location data in the world, empowering businesses to answer key questions, uncover hidden insights, improve customer experiences, and achieve better business outcomes. A pioneer of the geo-location space, Foursquare's location tech stack is being utilized by the world's largest enterprises and most recognizable brands.About the Position
Foursquare is looking for an IT Associate to join our team, located in San Francisco.We're looking for a motivated and eager-to-learn IT Associate to join the IT Operations team in! This is an entry-level role, but we want someone ready to take ownership of IT support tasks and level up their skills quickly. You'll be the go-to person for conference room and A/V support, MacOS troubleshooting, and general IT requests.In this role, you'll:
Conference Room & A/V Support:
Google Meet (Calendars, Meet Hardware support, general A/V troubleshooting)
Zoom (Meeting setup, troubleshooting, and support for users)
MacOS Support:
MDM experience preferred (or willing to learn)
Wiping and reinstalling macOS, basic troubleshooting for end users
Google Workspace Administration:
Familiarity with Google Workspace tools
GAM command line experience (or willingness to learn)
Jira/Confluence (Nice to Have):
Helping manage tickets, documentation in Confluence
Learning and supporting IT workflows in Jira
Ticket SLAs & VIP Support:
Understanding prioritization, especially when working with executives and VIPs
Fast, accurate, and customer-friendly IT resolutions
Documentation:
Creating and maintaining IT documentation, especially in Confluence
What you'll need:
Some hands-on experience with IT support with independence
Experience with troubleshooting Google Meet, Zoom, and A/V equipment
MacOS troubleshooting skills and a desire to learn more
Strong customer service mindset - quick response times with attention to accuracy
Motivated to learn - especially when it comes to Jira/Confluence and Google Workspace tools
Hybrid Schedule - Standard in-office days are Tuesday-Thursday; occasional Monday/Friday support may be needed for events or business needs. In rare cases, critical events may require on-site support outside the standard schedule.
Benefits and Perks
Flexible PTO - rest and recharge when you need it!
Industry Leading Healthcare - comprehensive and competitive health, vision, dental, life insurance
Savings and Investments - 401(k) with company match
Equipment Setup - you will receive all necessary hardware for your job function
Family Planning and Fertility Programs - programs via Carrot
Hybrid Work Schedule for in-person collaboration on Tuesdays, Wednesdays, and Thursdays. For roles considered remote, this will not apply.
At Foursquare, we are committed to providing competitive pay and benefits that are in line with industry and market standards. Actual compensation packages are based on a wide array of factors unique to each candidate including but not limited to skill set, years & depth of experience, and specific office location.The annual total cash compensation range is $60,000 - 75,000 however actual salaries can vary based on a candidate's qualifications, skills and competencies, as well as location.Salary is just one component of Foursquare's total compensation package, which includes restricted stock units, multiple health insurance options, and a wide range of benefits!Things to know…Foursquare is proud to foster an inclusive environment that is free from discrimination. We strongly believe in order to build the best products, we need a diversity of perspectives and backgrounds. This leads to a more delightful experience for our users and team members. We value listening to every voice and we encourage everyone to come be a part of building a company and products we love.Foursquare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected Veteran status, or any other characteristic protected by law.#LI-HYBRID // #LI-ONSITE#LI-MM1
Expected salary: $60000 - 75000 per year
Location: San Francisco, CA
Apply for the job now!
Apply Now