Information and Referral Specialist
About the position Are you passionate about helping others and making a difference in your community? Conduent is seeking an Information and Referral Specialist to support individuals by connecting them with essential services and resources. Responsibilities • Complete Level of Care Eligibility Tool (LOCET) assessments and other required evaluations. • Manage inbound and outbound calls with professionalism and empathy. • Provide accurate referrals to non-Office of Aging and Adult Services (OAAS) community services. • Assess requestors’ needs and research available resources to meet those needs. Requirements • Education: Bachelor’s degree in the human services field. • Experience: At least 1 year in social or human services, ideally with elderly or disabled adults. • Knowledge: Familiarity with Office of Aging and Adult Services (OAAS), Bureau of Health Services Financing (BHSF), Department of Health and Hospitals (DHH), Medicaid, Office for Citizens with Developmental Disabilities (OCDD), and home/community-based waiver services. • Skills: Understanding of medical and developmental disability terminology; ability to maintain strict confidentiality, work independently, and remain composed under pressure; proficiency in Microsoft Office (MS Office). • Availability: Onsite training in Baton Rouge (Mon–Fri, 8 AM–5 PM) for the first 6 weeks; hybrid work (Mon–Fri, 8 AM–5 PM) after training. Nice-to-haves • Additional experience in social/human services with elderly or disabled adults. • In-depth knowledge of OAAS, Medicaid programs, and related services. Benefits • Health and Welfare Benefits: Our health and welfare benefits can be tailored to fit you and your family's needs and start on the first day of employment. • Retirement Savings: We will support you as you save for your future. • Employee Discounts: We offer you access to a vast selection of global, national, and local discounts on merchandise, services, travel, and more. • Career Growth Opportunities: We help you thrive, so together, we can grow. We provide opportunities to advance your career with a vast portfolio of businesses and a global footprint. • Paid Training: Earn while you learn and continue to grow with access to award-winning learning platforms throughout your Conduent career. • Paid time off: We provide attractive paid time off packages designed for you to enjoy your life away from work. • Great Work Environment: We are proud of our award-winning culture and the recognition we’ve received for our diversity efforts.