Incident and Problem Management Analyst - AGUH INC
We are looking for an experienced Incident and Problem Management Analyst to join a high-impact enterprise IT operations team. This role requires strong technical understanding and experience driving resolution and improvement across infrastructure services.Required Skills:5+ years of hands-on experience in incident and problem management, including root cause analysis and resolutionKnowledge of infrastructure technologies: servers, databases, networks, storageExperience using ITSM platforms, especially ServiceNowStrong experience in workflow automation, ticket triage, and SLA management2+ years of experience in cloud management and complianceITIL certification (Foundation v2 or v3) preferredProven skills in process improvement, KPI tracking, and business impact analysisAbility to communicate clearly with both technical and non-technical teamsStrong leadership and stakeholder management abilitiesEmployers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.Report this jobDice Id: 91164553Position Id: 8759183
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