Inbound Sales Specialist

Commerce Bank is dedicated to helping individuals and businesses achieve financial success while fostering a supportive culture for its employees. The Inbound Sales Specialist role involves responding to customer inquiries, handling referrals, and providing information on banking products while ensuring compliance and customer satisfaction. Responsibilities Receive and respond to incoming telephone calls, e-mails, chat, and voicemail Responsible for handling all referrals from Customer Care Center Associates who have identified a potential sales need Authenticate customer identity to ensure the customer and bank are protected from fraud attempts and take additional steps to mitigate risk if needed Respond to rate and general information inquiries on deposit products, credit card, and consumer loans and clearly explain features and benefits of each solution Enter consumer loan applications into loan origination systems following strict procedural guidelines to ensure compliance Explain bank policies, procedures, and/or regulations to customers as they relate to the specific retail solution Complete data entry to note customer interactions results Remain current with product knowledge and administrative requirements through trainings Perform other duties as assigned Skills Basic knowledge of the compliance field Ability to successfully establish rapport with the customer, actively listen, respond promptly with correct information, and recommend appropriate solutions or additional services in response to customer needs Ability to maintain a high degree of confidentiality Ability to maintain a high level of customer satisfaction Ability to work in a high paced environment and maintain stable performance Motivated and organized self-starter with strong attention to detail and the ability to manage multiple priorities Inquisitive, agile and strong team player with excellent written, verbal and interpersonal communication skills Ability to remain adaptable and resilient to all situations with an optimistic outlook and cast a positive shadow that is aligned with our culture and Core Values Basic level proficiency with Microsoft Word, Excel and Outlook Associate's degree in Business Administration, or equivalent combination of education and experience required 1+ year related customer service experience required 1+ year banking experience required Benefits Employer sponsored health, dental, and vision insurance 401(k) Life insurance Paid vacation Paid personal time Career development Education assistance Voluntary supplemental benefits Company Overview Commerce Bank is a commercial bank that offers financial products and banking services. It was founded in 1865, and is headquartered in Kansas City, Missouri, USA, with a workforce of 1001-5000 employees. Its website is