Inbound Sales Representative

AGIA Affinity, a DOXA company, is a growing insurance and benefits marketing partner. The Inbound Sales Representative is responsible for selling, servicing, and retaining WRS products while providing excellent customer service and support to clients. Responsibilities Advisors to take a strategic, member-focused approach to selling non-insurance products through both inbound and outbound interactions Leverage consultative sales techniques to actively identify member needs, uncover opportunities, and present personalized solutions that deliver value and enhance the overall member experience Answer incoming calls from plan holders/policy holders, ensuring that all inquiries and issues are handled effectively, in a timely manner, and with a customer service focus Promote AGIA customer service values by being courteous, professional and prompt in all customer interactions Adhere to quality program metrics and achieve quality performance levels Update and maintain customer billing and coverage information in appropriate administrative systems Process and fulfill customer requests following approved procedures Save and retain customers by identifying relevant reasons and concerns regarding requests to discontinue policies Maintain up to date knowledge on insurance and non-insurance products to ensure customer satisfaction and maximize sales opportunities (e.g. marketing information, new product information) Resolve member complaints and concerns through active listening, empathy, and professionalism Establish member needs through enhanced probing techniques in order to promote and recommend approved products based on member interests to establish long term value Share successes and new ideas with team members in order to achieve both individual and team goals Perform other miscellaneous functions and special projects as assigned Skills High school diploma or equivalent Minimum 1 year of high volume customer call center Minimum 1 year of telephone or sales experience preferred Knowledge of call center customer service principles and practices Knowledge of sales principles and practices Knowledge of call center environment and expectations Ability to work in a fast-paced, high call center environment Proven ability to maintain composure in stressful situations and manage/diffuse concerned customers Basic proficiency in MS Office Minimum 1 year of telephone or sales experience preferred Benefits Health benefits including medical, dental, and vision 401K with 100% company match up to 3% of your annual income and an additional 50% match on the next 2% of income Prefunded optional FSA 100% covered Life Insurance Accidental Death and Dismemberment Insurance Short Term/Long Term Disability $250 Wellness Benefit Company Overview We’re inspired by organizations with a passion for their mission, and a commitment to their members. It was founded in 1956, and is headquartered in Carpinteria, California, USA, with a workforce of 201-500 employees. Its website is