Inbound Retention Specialist - Sales

Description: You will help strengthen Yelp’s revenue retention by providing exceptional and timely customer support You will be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers You will show clients the value of Yelp by highlighting their investment returns through ad performance metrics You will use strong listening and conflict resolution skills to handle escalated clients You will become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success You will exhibit strong communication skills, both externally with clients and internally with other Yelp employees You will remain organized and efficient in a fast-paced environment You will consistently achieve/exceed monthly goalsRequirements: You have a Bachelor's Degree or 3+ years of relevant client facing experience You are technically proficient with computers and information systems You have strong communication skills (verbal and written) You excel with problem solving and troubleshooting You have experience in account management, sales, advertising, or small business (preferred) You have a love for local businesses and understand their importance in local economies You have excellent time management and organizational skills with the ability to track and complete numerous details You have the ability to handle tough conversations with business owners in a professional, solutions-oriented manner You have the ability to strike a balance between consulting and supporting as needed You are willing to receive and implement feedback You have the ability to embrace a fast paced and always-changing environmentBenefits: Effective your first day: Medical, vision, and dental Mental health support and services via Modern Health 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days Up to 14 weeks of parental leave Monthly wellness subsidy Flexible spending account 401(k) retirement savings plan Employee stock purchase plan Work from home reimbursement

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