Inbound Retention Specialist - Sales

Job Description: • Help strengthen Yelp’s revenue retention by providing exceptional and timely customer support • Be logged into an inbound phone queue for the majority of your day, consulting and educating our current Yelp advertisers • Show clients the value of Yelp by highlighting their investment returns through ad performance metrics • Use strong listening and conflict resolution skills to handle escalated clients • Become an expert in Yelp’s advertising solutions and adapt product recommendations quickly to suit client needs - asking probing questions and handling objections will be critical to your success • Exhibit strong communication skills, both externally with clients and internally with other Yelp employees • Remain organized and efficient in a fast-paced environment • Consistently achieve/exceed monthly goals Requirements: • Bachelor's Degree or 3+ years of relevant client facing experience • Technically proficient with computers and information systems • Strong communication skills (verbal and written) • Problem solving and troubleshooting skills • Experience in account management, sales, advertising, or small business (preferred) • Love for local businesses and understanding of their importance in local economies • Excellent time management and organizational skills • Ability to handle tough conversations with business owners in a professional, solutions-oriented manner • Ability to strike a balance between consulting and supporting as needed • Willing to receive and implement feedback • Ability to embrace a fast paced and always-changing environment Benefits: • Medical, vision, and dental • Mental health support and services via Modern Health • 15 days PTO (accrual begins on date of hire and increases with 2+ years of tenure thereafter), 12 paid holidays, plus one floating holiday and 7 paid wellness days • Up to 14 weeks of parental leave • Monthly wellness subsidy • Flexible spending account • 401(k) retirement savings plan • Employee stock purchase plan • Work from home reimbursement Apply tot his job