Inbound Monitoring Representative

ADT is the #1 smart home security provider in the U.S., dedicated to helping protect and connect families and businesses. As an Inbound Monitoring Representative, you will serve as the first point of contact for customers, providing technical support and troubleshooting while ensuring an excellent customer experience.ResponsibilitiesReceiving inbound calls related to recent alarm eventsProviding basic technical support and troubleshooting devices across ADT systemsHandling incoming alarm calls and placing outgoing calls to verify alarm activity, dispatching the proper authorities, and notifying responsible partiesRelaying important information about their life-safety system and services, updating customer accounts and responding to inquiries about alarm activityPaying attention to detail while documenting alarm handling procedures within the alarm screensHelping customers understand the ADT noble purpose and providing customer lifestyle solutionsCoaching, team meetings or 1:1 development time to grow and develop your career at ADTSkillsHigh school diploma or equivalent requiredMinimum of one (1) year of customer service experience requiredTechnical aptitude, problem solving skills and ability to prioritize multiple items at onceAbility to be licensed in multiple statesBenefitsPaid TrainingPet insurance401k + matchingComprehensive medical benefitsTuition reimbursement for academic pursuitsAdoption assistanceVolunteer opportunitiesChildcare and eldercare resourcesShort-term and long-term disability coverageLife insuranceWellbeing benefitsPaid time off6 paid holidaysCompany OverviewADT is a security company that provides smart home solutions and business security. It was founded in 1874, and is headquartered in Boca Raton, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://www.adt.com.



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