Inbound Inquiry Response Specialist
Are you a strong communicator who enjoys helping people and working remotely? Western States Lodging & Management is seeking a part-time Inbound Inquiry Response Specialist to support our team during the busy summer season, with ongoing PRN (as-needed) opportunities afterward.
This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact.
Schedule & Position Details
Part-time, remote position (12–15 hours per week)
Coverage needed starting May 8 through the summer
Opportunity to continue in a PRN/on-call capacity after summer
Pay & Benefits
$15–$20 per hour (based on experience)
Hotel discounts
Supportive, team-oriented culture
Opportunity for continued PRN work and growth
About Us
Western States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.What You'll Do
As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy.
Key Responsibilities:
Respond to inbound inquiries from web-based lead sources
Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)
Build rapport with prospective residents and families
Schedule tours and appointments for communities
Collaborate with sales, marketing, and executive teams
Accurately track and manage leads in company systems
Deliver exceptional customer service with every interaction
What We're Looking For
Positive, "can-do" attitude and strong attention to detail
Excellent verbal and written communication skills
Ability to quickly connect and build trust with others
Comfortable working independently in a remote environment
Strong organizational and time management skills
Proficiency with computers and CRM systems
Team-oriented mindset with a customer-first approach
Physical Requirements
Ability to sit and work at a computer for extended periods
Why Join Us?
At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer.
Apply Today!
If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!
Apply To This Job
This is a great opportunity for someone looking for flexible, remote work while making a meaningful impact.
Schedule & Position Details
Part-time, remote position (12–15 hours per week)
Coverage needed starting May 8 through the summer
Opportunity to continue in a PRN/on-call capacity after summer
Pay & Benefits
$15–$20 per hour (based on experience)
Hotel discounts
Supportive, team-oriented culture
Opportunity for continued PRN work and growth
About Us
Western States Lodging & Management develops and manages hotels, senior living communities, multi-family housing, and conference centers. Built on strong family values, we pride ourselves on our "personal touch" approach-creating meaningful relationships with our team members, residents, and partners.What You'll Do
As the first point of contact for prospective residents and their families, you will play a key role in creating a positive first impression and driving occupancy.
Key Responsibilities:
Respond to inbound inquiries from web-based lead sources
Qualify and convert Marketing Qualified Leads (MQLs) into Sales Qualified Leads (SQLs)
Build rapport with prospective residents and families
Schedule tours and appointments for communities
Collaborate with sales, marketing, and executive teams
Accurately track and manage leads in company systems
Deliver exceptional customer service with every interaction
What We're Looking For
Positive, "can-do" attitude and strong attention to detail
Excellent verbal and written communication skills
Ability to quickly connect and build trust with others
Comfortable working independently in a remote environment
Strong organizational and time management skills
Proficiency with computers and CRM systems
Team-oriented mindset with a customer-first approach
Physical Requirements
Ability to sit and work at a computer for extended periods
Why Join Us?
At Western States Lodging & Management, you'll be part of a company that values people, relationships, and growth. This role offers flexibility, meaningful work, and the opportunity to continue with us beyond the summer.
Apply Today!
If you're ready for a flexible, remote role where you can make a difference, apply now-we'd love to hear from you!
Apply To This Job