Inbound Customer Service Representative (WFH)

Rotech Healthcare Inc. is a national leader in home healthcare, providing various medical equipment and support services. They are seeking a dedicated Sleep Therapy Inbound Customer Service Representative to assist customers with CPAP resupply orders, ensuring accuracy in patient data and providing basic technical support.ResponsibilitiesActs as patient advocate to resolve questions or concernsCollects patient, source information and inputs data into e-IntakeCompletes thorough verification for products and servicesDevelops and maintains a working knowledge of current Medicare, Medicaid, insurance regulations, and FDA and JCAHO guidelinesDevelops and maintains working knowledge of current products and services offered by the companyIdentifies and resolves problems in a timely mannerMakes outbound calls as needed to collect patient dataManages all aspects of initial intake via high volume inbound phone callsProcesses related patient paperwork if assignedProcesses tickets to ensure timely fulfillment of product ordersPrompt and regular attendance is requiredProvides basic technical customer service assistance for CPAP equipmentProvides education to patients and location employees on CPAP suppliesUses e-Intake proprietary system to maintain accuracy and quality control throughout initial patient contact and data inputPerforms other duties as assignedSkillsHigh school diploma or GED equivalent, requiredBackground check (company-wide). Results will not be used automatically to disqualify individualsDrug screen (when applicable for the position)Compliance with healthcare facility credentialing process (when applicable for the position)Valid driver's license in state of residence with a clean driving record (when applicable for the position)Basic Computer, Basic Internet skills and a Typing testAccurately perform simple mathematical calculationsEffectively communicate in English; both oral and writtenInterpret a variety of communications (verbal, non-verbal, written, listening and visual)Maintain confidentiality, discretion and caution when handling sensitive informationMulti-task along with attention to detailSelf-motivation, organized, time-management and deductive problem solving skillsWork independently and as part of a teamEmail transmission and communicationInternet navigation and researchMicrosoft applications; Outlook, Word and ExcelOffice equipment; fax machine, copier, printer, phone and computer and/or tabletLift and carry office equipment at timesRequires sitting, walking, standing, talking and listeningRequires close vision to small print on computer and/or tablet and paperworkExperience with medical equipment, preferredExperience with medical billing practices and of billing reimbursement, preferredExperience in medical field and administrative record management, preferredOne year of related work experience, preferredMedical terminology, preferredBenefitsGenerous paid time off and paid holidaysOvertime pay for non-exempt positions (as applicable)Commission for Account ExecutivesBonus and incentive opportunitiesFixed and variable car reimbursement for Area Managers and Account ExecutivesCar, mileage, and telephone reimbursement (as applicable)Employee discount and recognition programsEmployee Assistance Program (EAP)401(k), HSA, and FSA/Dependent Care FSAMedical, prescription, dental, and vision coverageLife insurance, disability, accidental death, identity protection, and legal servicesMeru Health mental health and Mercer SmartConnect Medicare programsLivongo Diabetes and High Blood Pressure programsHealthcare Bluebook and RX Savings Solutions programsHepatitis B (HEPB) and TB vaccinationsCompany OverviewRotech Healthcare is a provider of medical equipment and services that enable patients to manage their treatment at home. It was founded in 1981, and is headquartered in Orlando, Florida, USA, with a workforce of 1001-5000 employees. Its website is http://rotech.com.



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