Inbound Customer Service Representative
Berkheimer Tax Innovations is seeking Inbound Customer Service Representatives in Bangor, PA. The role involves answering inbound calls, problem-solving, and providing support to taxpayers, with training provided for those without tax experience. Responsibilities Answer incoming phone calls in a busy call-center environment NO COLD CALLING! Maintain positive & timely communication with customers Use problem solving skills to answer difficult taxpayer inquiries Exhibit patience & understanding when handling taxpayer issues Navigate & research between numerous accounts & software programs Meet personal, company, & client production goals Skills High School Diploma or equivalent Minimum 1-3 months related experience and/or training Excellent attitude Computer and keyboarding skills Willingness to learn a wealth of Pennsylvania tax information Prior clerical experience and/or customer service experience is helpful, but not required Benefits Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Casual business work environment Company Overview Berkheimer is an administration company that offers tax services for businesses and organizations. It was founded in 1936, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is