Inbound Customer Service Representative

Berkheimer Tax Innovations is hiring Inbound Customer Service Representatives to join their team in Bangor, PA. The role involves answering inbound phone calls, researching issues, and providing solutions to taxpayers while maintaining positive communication and meeting production goals.ResponsibilitiesAnswer incoming phone calls in a busy call-center environmentNO COLD CALLING!Maintain positive & timely communication with customersUse problem solving skills to answer difficult taxpayer inquiriesExhibit patience & understanding when handling taxpayer issuesNavigate & research between numerous accounts & software programsMeet personal, company, & client production goalsSkillsAbility to answer incoming phone calls in a busy call-center environmentMaintain positive & timely communication with customersUse problem solving skills to answer difficult taxpayer inquiriesExhibit patience & understanding when handling taxpayer issuesNavigate & research between numerous accounts & software programsMeet personal, company, & client production goalsBenefitsNEW HIRE BONUS!On the job, paid training to help you succeedMedical, Dental, Vision & Life InsurancePaid Holidays, Vacation, Sick, and Personal TimeWellness Program including physical, emotional, and financial wellness401(k) with Profit SharingEmployee Assistance ProgramVoluntary Benefit PlansFSA & HSA OptionsCasual business work environmentCompany OverviewBerkheimer is an administration company that offers tax services for businesses and organizations. It was founded in 1936, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is https://www.hab-inc.com.



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