Inbound Customer Service Representative

Berkheimer Tax Innovations is hiring Inbound Customer Service Representatives to join their team in Bangor, PA. The role involves answering inbound phone calls, researching issues, and providing solutions to taxpayers while maintaining positive communication and meeting production goals. Responsibilities Answer incoming phone calls in a busy call-center environment NO COLD CALLING! Maintain positive & timely communication with customers Use problem solving skills to answer difficult taxpayer inquiries Exhibit patience & understanding when handling taxpayer issues Navigate & research between numerous accounts & software programs Meet personal, company, & client production goals Skills Ability to answer incoming phone calls in a busy call-center environment Maintain positive & timely communication with customers Use problem solving skills to answer difficult taxpayer inquiries Exhibit patience & understanding when handling taxpayer issues Navigate & research between numerous accounts & software programs Meet personal, company, & client production goals Benefits NEW HIRE BONUS! On the job, paid training to help you succeed Medical, Dental, Vision & Life Insurance Paid Holidays, Vacation, Sick, and Personal Time Wellness Program including physical, emotional, and financial wellness 401(k) with Profit Sharing Employee Assistance Program Voluntary Benefit Plans FSA & HSA Options Casual business work environment Company Overview Berkheimer is an administration company that offers tax services for businesses and organizations. It was founded in 1936, and is headquartered in Erie, Pennsylvania, USA, with a workforce of 201-500 employees. Its website is