Inbound Customer Service Agent
Description:
Provide direct support to GE Appliances Owners with a strong focus on sales and service.
Responsibilities include providing product information, registration support, service, parts, delivery, and dealer location inquiries.
Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and concessions.
Limited support to Non-GE Appliance branded appliance owners.
Requirements:
One-year relevant working experience in a customer service or sales environment
Take-charge person, self-starter, with in-depth knowledge of processes and procedures
Ability to research, analyze data and make sound decisions for escalated owner matters
High degree of concentration and attention to detail
Excellent team player with verbal, written and interpersonal skills
Maintain professional interactions to promote brand loyalty for GE Appliance Branded Products
Acts with integrity, seeks leadership guidance
Familiarity with web-based systems to retrieve data for troubleshooting
Ability to effectively work at home
Computer skills include: MS Office Suite and navigating multiple systems
Benefits:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day one of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Apply Now
Provide direct support to GE Appliances Owners with a strong focus on sales and service.
Responsibilities include providing product information, registration support, service, parts, delivery, and dealer location inquiries.
Concierge agents will provide resolution to owner issues through troubleshooting, sales, service, referrals and concessions.
Limited support to Non-GE Appliance branded appliance owners.
Requirements:
One-year relevant working experience in a customer service or sales environment
Take-charge person, self-starter, with in-depth knowledge of processes and procedures
Ability to research, analyze data and make sound decisions for escalated owner matters
High degree of concentration and attention to detail
Excellent team player with verbal, written and interpersonal skills
Maintain professional interactions to promote brand loyalty for GE Appliance Branded Products
Acts with integrity, seeks leadership guidance
Familiarity with web-based systems to retrieve data for troubleshooting
Ability to effectively work at home
Computer skills include: MS Office Suite and navigating multiple systems
Benefits:
Paid on-the-job training and mentoring
Work-from-home opportunities (equipment provided)
No weekend shifts
Paid time off
Medical, dental, vision, and prescription benefits eligibility on day one of employment
401(k) program with a company match
Short-term and long-term disability
Life insurance
Appliance discount program
Tuition reimbursement
Gym membership reimbursement
Career growth opportunities
Apply Now