Implementation Specialist, SaaS Healthcare
Job Description: • Take ownership of customer implementation projects from Kick-Off to Go-Live, ensuring all tasks are executed efficiently, timelines are met, project goals are achieved, and expectations are exceeded • Create and maintain comprehensive project documentation, including project plans, status reports, and user guides, to ensure transparency and knowledge sharing • Collaborate with customers to understand their specific requirements and objectives, translating them into appropriate product configurations • Train customers on the use of the software, including best practices and workflow optimization • Establish and maintain strong and effective relationships with customers, serving as the main point of contact throughout the implementation process • Coordinate collaboratively with internal teams to meet project milestones • Ensure a smooth transition from implementation to Customer Success Requirements: • Bachelor's degree - Nursing Informatics degree IDEAL • 2+ years software implementation experience • Experience in a healthcare setting definitely a PLUS Benefits: • 401(k) • Unlimited PTO • Health Insurance • 100% remote! You can work from ANYWHERE!