Implementation Specialist

Levitate is a company focused on making a positive impact for its customers and team. They are seeking an Implementation Specialist to serve as a vital link between Sales and Customer Success, helping new clients onboard and integrate with their platform. Responsibilities Lead implementation calls with clients to guide them through setup and onboarding Collaborate closely with Sales, Support, and Customer Success teams for smooth handoffs Troubleshoot implementation challenges through problem-solving and collaboration with Support and Engineering Accurately document customer interactions and updates in our system Effectively manage time and tasks to meet implementation deadlines Use AI tools to clean and prepare spreadsheets during onboarding processes Skills 1–2 years of customer-facing experience, preferably in a tech environment Strong technical aptitude and comfort with tools and integrations Fluent in Excel (basic formulas, VLOOKUP, data manipulation, etc.) Excellent written and verbal communication skills Highly organized with strong time management and multitasking abilities Professional and empathetic when working with clients Strong problem-solving mindset with a collaborative attitude Benefits Paid time off and paid provincial holidays to facilitate strong work-life balance Paid parental leave that provides employees with support and flexibility as they grow their families Extensive benefit options including private pension matching, healthcare benefits, etc. Culture Crew and Emerging Leader programs to foster employee leadership development, inclusivity, and connection through year-round trainings and events Company Overview Levitate develops a relationship marketing platform that provides communication tools and an AI dashboard. It was founded in 2017, and is headquartered in Raleigh, North Carolina, USA, with a workforce of 201-500 employees. Its website is