Implementation Specialist

DocNetwork is a company that provides innovative health and safety solutions through its CampDoc and SchoolDoc platforms. They are seeking a passionate, customer-focused Implementation Specialist to support a diverse portfolio of clients by designing, building, and delivering custom solutions on time, ensuring a smooth transition for new clients during the implementation process. Responsibilities Work collaboratively with your Client Success Manager and Lead to support a portfolio of 120+ accounts Manage the annual account review process, ensuring timely and accurate configuration Interpret information supplied by clients to design customized solutions that support their administrative needs and enhance user experience Guide clients through the setup and review process with clear communication and virtual support Build meaningful connections with clients by communicating proactively throughout the review process with clarity and kindness Configure and implement client accounts within our application based on their business needs and usage patterns Become a subject matter expert on the platform’s functionality, configuration options, and best practices to support optimal client setup Advise clients as a trusted consultant on how to effectively design and optimize their account Collaborate within your pod and internal teams to find solutions that drive retention and growth Collect and share client feedback to inform strategic and continuous product improvements Foster a collaborative and inclusive work environment that supports teamwork and innovation Support the broader Client Experience team by flexing across Client Success, Customer Support, and Training as needed, including assisting with support emails/calls during the peak season (summer) Skills Experience configuring SaaS products or working with web-based tools that require understanding of logic-based workflows, settings, or data structures Excellent organizational and time management skills. Proven ability to manage multiple client projects simultaneously and meet competing deadlines Strong communication and consultative skills Proficient in MS Excel and Google Sheets A problem-solving mindset with a proactive approach to client engagement Ability to maintain a high level of attention to detail while working on multiple customized accounts at once Tech-savvy with the appetite and aptitude to become an expert in our platform Adaptability and comfort in fast-paced, evolving environments Experience in an implementation, consulting, or account management role preferred Benefits Medical Dental Vision Life Pet Flex PTO 401k with company match Remote Work options Flex Schedules Professional Development and Wellness Budgets Volunteer Time Off Company Overview DocNetwork is a leading electronic health record system for camps, child care and schools. It was founded in 2009, and is headquartered in Ann Arbor, Michigan, USA, with a workforce of 11-50 employees. Its website is