Implementation Product Manager, Home Lending
About Truv:
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
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About the Role
We are seeking a strategic and execution-oriented Implementation Product Manager, Home Lending to lead customer implementations, third-party integrations, and onboarding initiatives across our mortgage technology ecosystem. This role will sit at the intersection of product, engineering, customer success, operations, and strategic partners to ensure seamless deployments and scalable implementation processes.
The ideal candidate has deep experience in mortgage technology, lender workflows, and enterprise implementations, with a strong understanding of LOS/POS ecosystems and third-party integrations.
What You’ll Do:
Own and optimize the end-to-end customer implementation and onboarding experience for home lending customers.
Manage integrations and strategic relationships with third-party mortgage technology platforms including Encompass, Blue Sage, Byte, Vesta, nCino, Blend, Tidelwave, Lodasoft, LenderLogix and other LOS/POS/mortgage ecosystem partners
Partner directly with lenders and enterprise customers to gather business and technical requirements
Work cross-functionally with engineering, customer success, operations, and partnerships teams to ensure successful client deployments
Drive scalable implementation processes, onboarding playbooks, and integration standards
Translate customer implementation needs into product enhancements and roadmap priorities
Identify opportunities to improve automation, reduce manual effort, and accelerate go-live timelines
Manage implementation timelines, dependencies, risks, escalations, and stakeholder communication
Collaborate with Customer Success to improve customer adoption, retention, and expansion outcomes
Monitor implementation performance metrics and continuously improve operational efficiency
Serve as the internal subject matter expert for mortgage workflows, lender onboarding, and integration ecosystems
QualificationsRequired:
4+ years of experience in product management, implementation management, solutions engineering, or enterprise onboarding within fintech or mortgage technology
Strong knowledge of mortgage origination workflows and lender operations
Hands-on experience with LOS/POS platforms such as Encompass, nCino, Blue Sage, Byte, or similar systems
Experience managing API-based integrations and technical implementation projects
Strong project management and stakeholder communication skills
Ability to manage multiple customer implementations simultaneously in a fast-paced environment
Analytical mindset with strong problem-solving and operational execution capabilities
Preferred:
Experience working with verification providers, borrower data platforms, or embedded fintech products
Familiarity with mortgage compliance and GSE requirements
Experience improving onboarding scalability through automation and process optimization
Technical familiarity with APIs, SSO, webhooks, and integration architectures
Experience working with enterprise lenders and strategic partners
Success Metrics:
Net Dollar Retention (NDR) in partnership with Customer Success
SLA adherence for customer go-live timelines
Reduction in implementation and onboarding time
Increased adoption and usage of integrations and embedded workflows
Improved customer satisfaction and implementation quality
Reduced implementation-related escalations and operational overhead
Why Join Us:
Opportunity to shape the future of home lending and fintech implementations at scale
Work with leading lenders and mortgage technology platforms across the ecosystem
High-impact, cross-functional role with visibility across product, engineering, and customer teams
Fast-paced environment with strong ownership and career growth opportunities
Competitive compensation, benefits, and flexible work environment
\n$180,000 - $220,000 a year
Base salary.
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Apply To This Job
Truv is transforming the financial data industry with a secure and real-time API platform for payroll account access. Our technology streamlines income and employment verification, direct deposit switching, and more—eliminating outdated processes and unlocking greater financial opportunities. Backed by $30M from top investors like Kleiner Perkins and NYCA, we’re disrupting a $2B legacy market with cutting-edge innovation and a customer-first approach. Our leadership team brings expertise from industry giants like Apple, Carta, Venmo, MX, and Okta, driving the future of financial data access.
\n
About the Role
We are seeking a strategic and execution-oriented Implementation Product Manager, Home Lending to lead customer implementations, third-party integrations, and onboarding initiatives across our mortgage technology ecosystem. This role will sit at the intersection of product, engineering, customer success, operations, and strategic partners to ensure seamless deployments and scalable implementation processes.
The ideal candidate has deep experience in mortgage technology, lender workflows, and enterprise implementations, with a strong understanding of LOS/POS ecosystems and third-party integrations.
What You’ll Do:
Own and optimize the end-to-end customer implementation and onboarding experience for home lending customers.
Manage integrations and strategic relationships with third-party mortgage technology platforms including Encompass, Blue Sage, Byte, Vesta, nCino, Blend, Tidelwave, Lodasoft, LenderLogix and other LOS/POS/mortgage ecosystem partners
Partner directly with lenders and enterprise customers to gather business and technical requirements
Work cross-functionally with engineering, customer success, operations, and partnerships teams to ensure successful client deployments
Drive scalable implementation processes, onboarding playbooks, and integration standards
Translate customer implementation needs into product enhancements and roadmap priorities
Identify opportunities to improve automation, reduce manual effort, and accelerate go-live timelines
Manage implementation timelines, dependencies, risks, escalations, and stakeholder communication
Collaborate with Customer Success to improve customer adoption, retention, and expansion outcomes
Monitor implementation performance metrics and continuously improve operational efficiency
Serve as the internal subject matter expert for mortgage workflows, lender onboarding, and integration ecosystems
QualificationsRequired:
4+ years of experience in product management, implementation management, solutions engineering, or enterprise onboarding within fintech or mortgage technology
Strong knowledge of mortgage origination workflows and lender operations
Hands-on experience with LOS/POS platforms such as Encompass, nCino, Blue Sage, Byte, or similar systems
Experience managing API-based integrations and technical implementation projects
Strong project management and stakeholder communication skills
Ability to manage multiple customer implementations simultaneously in a fast-paced environment
Analytical mindset with strong problem-solving and operational execution capabilities
Preferred:
Experience working with verification providers, borrower data platforms, or embedded fintech products
Familiarity with mortgage compliance and GSE requirements
Experience improving onboarding scalability through automation and process optimization
Technical familiarity with APIs, SSO, webhooks, and integration architectures
Experience working with enterprise lenders and strategic partners
Success Metrics:
Net Dollar Retention (NDR) in partnership with Customer Success
SLA adherence for customer go-live timelines
Reduction in implementation and onboarding time
Increased adoption and usage of integrations and embedded workflows
Improved customer satisfaction and implementation quality
Reduced implementation-related escalations and operational overhead
Why Join Us:
Opportunity to shape the future of home lending and fintech implementations at scale
Work with leading lenders and mortgage technology platforms across the ecosystem
High-impact, cross-functional role with visibility across product, engineering, and customer teams
Fast-paced environment with strong ownership and career growth opportunities
Competitive compensation, benefits, and flexible work environment
\n$180,000 - $220,000 a year
Base salary.
\n
Apply To This Job