Implementation Lead / Human Services Consultant

Overview Title: Implementation Lead / Human Services Consultant Location: Fully Remote (Supporting teams based in St. Paul, MN) Employment Type: Full-Time or Hourly Consultant (W2) Join Trissential and Help Transform Human Services Across Minnesota If you’re a seasoned implementation leader who thrives at the intersection of technology, policy, and human services, this is your moment. Trissential is partnering with our client to deliver a major modernization effort that will redefine how counties and Tribal Nations deliver essential services. In this role, your expertise won’t just influence a project—you’ll shape an experience that impacts frontline workers and families statewide. What’s in It for You? Meaningful Impact – You’ll help design and deliver a Worker Interface that frontline eligibility workers can trust, rely on, and champion. Field-Driven Innovation – Work closely with counties, Tribal Nations, UX teams, and leadership to ensure every solution is grounded in operational reality. Leadership Opportunity – Serve as the primary field lead through design, build, pilot, and stabilization. Collaborative Culture – Join a supportive Trissential community driven by purpose, partnership, and continuous improvement. Your Role & Responsibilities As the Implementation Lead / Human Services Consultant, you will: Lead identification, outreach, onboarding, and readiness for pilot counties and Tribal Nation partners Build trusted relationships with agency leadership, supervisors, and frontline workers to drive strong engagement Serve as the primary field implementation lead during design, build, testing, and deployment Ensure all pilot activities align with real-world operational needs and program workflows Support pilot go-live and stabilization, gathering stabilization needs and frontline feedback Conduct discovery sessions, interviews, and workshops with county and Tribal stakeholders Translate human services policies and operational requirements into user stories and backlog priorities Maintain traceability between policy constraints, requirements, and system design decisions Partner closely with MNIT UX and product teams, translating user research into actionable design recommendations Help define experience metrics—such as improved worker experience or reduced manual effort Serve as a central coordination point across MNIT, DCYF, DHS, vendors, and pilot agencies Facilitate alignment between policy, business needs, and technical teams Establish feedback loops to ensure continuous insights and measurable improvements Skills & Experience You Should Possess 15+ years of experience in human services, implementation leadership, or similar roles Strong understanding of county and Tribal Nation operations Experience leading large-scale pilots or technology rollouts Ability to translate policy and operations into actionable requirements Expertise collaborating across UX, product, technical, and business teams Strong communication and stakeholder management skills Bonus Points If You Have: Previous experience with MNIT, DHS, DCYF, or Minnesota statewide programs Background in user-centered design or service design Experience supporting modernization within eligibility, case management, or related human services systems Familiarity with agile methodologies and backlog management Education & Certifications You Need: Bachelor’s degree in Human Services, Public Administration, Social Work, Business, or a related field Advanced degrees are welcomed but not required Relevant certifications (Agile, PMP, PROSCI) are a plus, not a requirement What We Offer At Trissential, we invest in people who create real impact. When you join our client’s team, you gain access to meaningful work, exceptional support, and competitive compensation. Competitive Compensation – You choose the model that works best for you, both with company-sponsored benefits! $196,000–$208,000 annually or $118–$128 per hour. Final compensation is determined based on skill alignment, years of experience, and fair, market-based rates by geography. Comprehensive Benefits for you and your dependents – Medical, dental, vision, free tele-health, HSA with company contribution, life and disability insurance, and 401k with matching Paid Time Off – Both compensation models offer paid time away from work Fully Remote Flexibility – Support statewide partners from wherever you work best Career Advancement – Opportunities to expand into leadership, portfolio strategy, or long-term modernization work Purpose-Driven Culture – Join a mission-driven environment that values community, collaboration, and real-world impact This position is open only to individuals authorized to work in the United States. Ready to Lead Transformational Human Services Change? If you're excited to build solutions that truly support frontline workers and strengthen community impact, we’d love to meet you. Apply today and bring your leadership to Trissential and our client’s modernization initiative.#LI-RM1