Implementation Consultant
About the role
As an Implementation Consultant reporting to the Team Lead of Implementations, you will drive our clients' successful onboarding and adoption of the Athennian platform. Acting as a trusted advisor and technical expert, you'll utilize your project management skills to navigate complex projects, ensuring timely and successful outcomes. Your ability to adapt to changing requirements, effectively manage client expectations, and contribute to process improvements will be essential in empowering users to unlock the full potential of Athennian and achieve their business goals.
What you'll do
Project Management:
Manage implementation projects and client onboarding from initiation to completion, ensuring projects are delivered on time, within budget, and to the highest quality standards.
Develop comprehensive scope of work documentation that aligns client expectations with internal delivery capabilities.
Proactively manage and communicate any changes in project scope, budget, or timeline to stakeholders.
Implementation and Training:
Lead all aspects of implementation, including onboarding training, best practice sessions, solution configuration, and data migration.
Review and map complex customer data sets from various legacy systems into our platform.
Validate data accuracy and integrity to ensure alignment with customer workflows.
Partner with customers to dissect and understand their current and intended workflows.
Lead workshops to uncover their operational needs, not just their surface-level requests.
Identify change management opportunities to enhance user adoption throughout the project lifecycle.
Facilitate technical requirement gathering sessions and effectively convey customer feedback to the product team.
Customer Success:
Develop detailed project plans that directly address customer requirements and ensure their goals are met.
Provide accurate resource planning and forecasting for Athennian's internal project team to optimize delivery.
Oversee the successful production deployment and go-live launches with meticulous attention to detail.
Deliver an exceptional customer experience for all new users of the Athennian software.
Drive timely launches and ensure customers quickly realize the value of the platform.
Collaboration:
Work closely with Sales to ensure a smooth transition from the sales process to project delivery, setting clear expectations with customers.
Collaborate with Customer Success Managers (CSMs) to facilitate a seamless handoff after implementation, ensuring ongoing customer satisfaction and support.
Qualifications
Minimum 3+ years of experience in a customer-facing implementation or project management role within a SaaS environment.
Proven track record of successfully managing complex implementation projects from initiation to completion.
A natural relationship-builder, skilled at fostering strong connections and trust with clients.
Strategic and proactive in client interactions, consistently mitigating churn, driving adoption, and encouraging expansion.
Empathetic and customer-centric, with a passion for understanding and exceeding client expectations.
Excellent communicator, adept at simplifying complex issues and conveying information clearly.
Highly organized, collaborative, and detail-oriented, with a proven ability to manage projects and drive change effectively.
Location
Location: Remote (Canada). While we have offices in Toronto, Calgary, and Vancouver, this role can be done remotely from anywhere within Canada. Please note: We are only accepting applicants who currently reside in and are legally authorized to work full-time in Canada.
Our Culture
Our company thrives in a fast-paced startup environment where every team member plays a critical role in driving success. We value ambitious, results-driven individuals who are not only proactive in identifying opportunities but are also committed to going the extra mile. In our culture, collaboration and initiative fuel our growth as we embrace new challenges, learn constantly, and move quickly to seize opportunities. If you're a go-getter who thrives on impact and thrives in a dynamic setting, you'll fit right in. Our values are:
Outcome Driven: We focus on setting ambitious goals and achieving measurable results, valuing success by the outcomes we deliver.
Wide Responsibility: Our team is empowered to shape success, taking ownership from problem identification to solution implementation.
Learning Mindset: We embrace curiosity, rejecting the status quo and encouraging continuous learning and agility.
Strategic Speed: We make fast, effective decisions and embrace a bias for action to seize opportunities quickly.
Benefits at Athennian
We offer competitive benefits and perks because we believe that happy people produce great results. We are always adding to this list based on employee feedback: generous vacation/sick/flex days, remote work options, flexible working hours, health/dental/vision/group life/gRRSP/LTD/AD&D/EFAP benefits, high growth environment, team-building, day-to-day variety (never a dull moment), MacBook for all employees, stock options, and a culture of transparency.
Apply To This Job
As an Implementation Consultant reporting to the Team Lead of Implementations, you will drive our clients' successful onboarding and adoption of the Athennian platform. Acting as a trusted advisor and technical expert, you'll utilize your project management skills to navigate complex projects, ensuring timely and successful outcomes. Your ability to adapt to changing requirements, effectively manage client expectations, and contribute to process improvements will be essential in empowering users to unlock the full potential of Athennian and achieve their business goals.
What you'll do
Project Management:
Manage implementation projects and client onboarding from initiation to completion, ensuring projects are delivered on time, within budget, and to the highest quality standards.
Develop comprehensive scope of work documentation that aligns client expectations with internal delivery capabilities.
Proactively manage and communicate any changes in project scope, budget, or timeline to stakeholders.
Implementation and Training:
Lead all aspects of implementation, including onboarding training, best practice sessions, solution configuration, and data migration.
Review and map complex customer data sets from various legacy systems into our platform.
Validate data accuracy and integrity to ensure alignment with customer workflows.
Partner with customers to dissect and understand their current and intended workflows.
Lead workshops to uncover their operational needs, not just their surface-level requests.
Identify change management opportunities to enhance user adoption throughout the project lifecycle.
Facilitate technical requirement gathering sessions and effectively convey customer feedback to the product team.
Customer Success:
Develop detailed project plans that directly address customer requirements and ensure their goals are met.
Provide accurate resource planning and forecasting for Athennian's internal project team to optimize delivery.
Oversee the successful production deployment and go-live launches with meticulous attention to detail.
Deliver an exceptional customer experience for all new users of the Athennian software.
Drive timely launches and ensure customers quickly realize the value of the platform.
Collaboration:
Work closely with Sales to ensure a smooth transition from the sales process to project delivery, setting clear expectations with customers.
Collaborate with Customer Success Managers (CSMs) to facilitate a seamless handoff after implementation, ensuring ongoing customer satisfaction and support.
Qualifications
Minimum 3+ years of experience in a customer-facing implementation or project management role within a SaaS environment.
Proven track record of successfully managing complex implementation projects from initiation to completion.
A natural relationship-builder, skilled at fostering strong connections and trust with clients.
Strategic and proactive in client interactions, consistently mitigating churn, driving adoption, and encouraging expansion.
Empathetic and customer-centric, with a passion for understanding and exceeding client expectations.
Excellent communicator, adept at simplifying complex issues and conveying information clearly.
Highly organized, collaborative, and detail-oriented, with a proven ability to manage projects and drive change effectively.
Location
Location: Remote (Canada). While we have offices in Toronto, Calgary, and Vancouver, this role can be done remotely from anywhere within Canada. Please note: We are only accepting applicants who currently reside in and are legally authorized to work full-time in Canada.
Our Culture
Our company thrives in a fast-paced startup environment where every team member plays a critical role in driving success. We value ambitious, results-driven individuals who are not only proactive in identifying opportunities but are also committed to going the extra mile. In our culture, collaboration and initiative fuel our growth as we embrace new challenges, learn constantly, and move quickly to seize opportunities. If you're a go-getter who thrives on impact and thrives in a dynamic setting, you'll fit right in. Our values are:
Outcome Driven: We focus on setting ambitious goals and achieving measurable results, valuing success by the outcomes we deliver.
Wide Responsibility: Our team is empowered to shape success, taking ownership from problem identification to solution implementation.
Learning Mindset: We embrace curiosity, rejecting the status quo and encouraging continuous learning and agility.
Strategic Speed: We make fast, effective decisions and embrace a bias for action to seize opportunities quickly.
Benefits at Athennian
We offer competitive benefits and perks because we believe that happy people produce great results. We are always adding to this list based on employee feedback: generous vacation/sick/flex days, remote work options, flexible working hours, health/dental/vision/group life/gRRSP/LTD/AD&D/EFAP benefits, high growth environment, team-building, day-to-day variety (never a dull moment), MacBook for all employees, stock options, and a culture of transparency.
Apply To This Job