Implementation Consultant

RouteGenie is a modern software platform designed for medical transportation providers, aiming to streamline operations for its customers. The Implementation Consultant will guide new customers through onboarding, ensuring successful adoption of the platform and providing training and support throughout the implementation process.ResponsibilitiesLead implementation sessions with new customers to understand their business needs and configure the platform accordinglyConduct live training sessions on core product functionality, adapting your approach to different customer needs and technical comfort levelsCreate and maintain customer-facing documentation, quick reference guides, and training materialsDevelop customized onboarding plans based on customer size, complexity, and use caseSet up customer accounts and configure basic settingsTroubleshoot technical issues during the implementation phase and coordinate with engineering when neededDocument technical requirements and communicate complex information in accessible languageBuild strong relationships with customers during their critical first 90 daysIdentify potential roadblocks to adoption and proactively develop solutionsGather customer feedback on the onboarding process and identify opportunities for improvementServe as the customer advocate internally, ensuring their needs are communicated to product and support teamsContribute to the evolution of implementation best practices and playbooksIdentify patterns in customer questions and create resources to address common challengesTrack implementation metrics and identify opportunities to improve time-to-valueParticipate in team knowledge-sharing sessions and stay current on product updatesBuild processes and content to continuously educate and train customers on new or underutilized featuresSkillsBachelor's degree or equivalent practical experience1-2 years of experience in customer-facing roles (customer support, account management, training, or similar)Strong technical aptitude with ability to quickly learn new software platformsExcellent written and verbal communication skills with ability to explain technical concepts to non-technical audiencesDemonstrated problem-solving skills and ability to think critically under pressureExceptional organizational skills with ability to manage multiple customer implementations simultaneouslyProficiency with Google Workspace SuiteTravel up to 50%, as neededExperience with SaaS products or enterprise softwareBackground in instructional design, training, or adult educationFamiliarity with CRM systems (Salesforce, HubSpot) or project management toolsExperience working directly with customers and managing your own schedule of callsBenefitsComprehensive health, dental, and vision insurance401(k) with company matchGenerous PTO policy with paid holidays3 Work-From-Home days per monthCompany paid parking in a covered parking garageProfessional development opportunities, including training and conferencesA collaborative, mission-driven culture where your impact is seen and valuedCompany Overview It was founded in undefined, and is headquartered in , with a workforce of 51-200 employees. Its website is .



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