Implementation Consultant

PCS Software, Inc. is an AI platform for the transportation logistics marketspace providing effective transportation management solutions. The Implementation Consultant is responsible for the successful deployment of these solutions, ensuring a smooth onboarding process and providing comprehensive support and training to customers.ResponsibilitiesProvide comprehensive online support and training to customers on the use of our softwareGuide new customers through the PCS TMS onboarding process, ensuring a smooth transitionUnderstand customers' existing business processes and align them with our software capabilitiesResolve software-related issues, ensuring a seamless user experienceManage and update support tickets, ensuring timely resolution through implementationCreate and manage user guides, how-to articles, and demo videos to assist customersMonitor the execution of deliverables across multiple implementationsAssist customers in migrating existing data onto the PCS TMS platformWalking the customer through becoming an expert in our software and answer any questions customers may have on the accounting, dispatch, or general use of all modulesAfter a customer goes live on our software, you are responsible for making sure the customer is happy and does not have any technical issues, by scheduling weekly check-up calls with the customer for a designated period-of-timeProactively participate in administering customer surveys, reviewing the feedback, creating reports, tracking results, and modifying training and project plans as necessary according to customer feedback on ease-of-use dataYou will learn the PCS software platform for shippers, carriers, and brokers and be able to support all aspect of our software to include: Dock and Yard Management, Route Optimization, Dispatch, Accounting, Fleet Management, PCS Mobile, Analytics and Reporting, Freight Audit and Pay, and third part integrationsSkillsBachelor's degree required; STEM major or Business Administration requiredExceptional customer service skills with excellent phone, verbal, and written communication abilitiesWillingness to learn PCS TMS software (training provided)Authorization: You must be authorized to work in the United States (we cannot sponsor at this time)Must be local to Houston and able to commute to our office a minimum of 3-days a weekThis position requires applicants to have a great deal of patience, a good sense of humor, and a friendly and helpful demeanorPreference for Computer Science, Computer Engineering, MIS, or CISPrefer a minimum of 1+ year in technical/software support or B2B customer support or an internshipExperience with a help desk ticketing system is a plusExperience with MS Office SuiteStrong Organizational Skills: Experience onboarding new software customers in an organized manner following a given project plan with formal timelines and documentation is a plusTransportation Industry Knowledge: Experience in a trucking dispatch, supply chain, logistics, or accounting industry is not required, but a plusPrevious experience teaching, training, or managing new employees or team members, virtually or in person, in any environment is a huge plusExperience with Salesforce is preferredExperience with Zoom is preferredExperience using AI tools to automate tasks and create documentation is preferredBilingual communications skills are a plus as well. (Spanish or Indian dialects are a plus.)BenefitsMultiple medical benefit plans to choose from to fit your lifestyle and one with up to 100% company paid medical premiumsPCS also pays 100% of the vision insurance premiumPCS also offers a 401k with a 4% matchUnlimited PTO package8-hours paid volunteer time annuallyHybrid work environment (2 days onsite; 3 days remote)Voluntary disability and life insurance options for you and your dependentsAn employee EAPPaid training and development opportunitiesAmazing opportunities for career growth and personal developmentCompany OverviewSince 1996, PCS Software has been steering the transportation management world to smoother roads. It was founded in 1997, and is headquartered in Houston, Texas, USA, with a workforce of 51-200 employees. Its website is https://www.pcssoft.com.



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