Implementation Associate

Brellium is a health-tech company focused on improving the standard of care across the U.S. healthcare system through AI-powered technology. As an Implementation Associate, you will support the deployment of compliance technology to healthcare organizations, managing project steps and ensuring successful implementation for ABA and behavioral health customers.ResponsibilitiesCommunicate clearly and professionally with customer project leads throughout every deployment, from kickoff through go-liveSet clear expectations with customers about process, timelines, and what's needed from them — so there are no surprises and trust builds naturallyMaintain a positive, reassuring presence with customers through technical challenges, delays, and moments of ambiguity — because your composure directly shapes their confidence in BrelliumReview and action Sales handovers effectively for your book of ABA and behavioral health customers, ensuring nothing gets lost between the sale and the first kickoff callUnderstand time-to-value and go-live metrics — why they matter to the business, what drives them, and how your work directly affects themFollow project plans with discipline and communicate status proactively — your teammates and customers should never have to ask where things standEscalate scope changes, timeline risks, and customer concerns to senior team members before they become missed commitmentsAccurately track deployment milestones, configurations, and exceptions in HubSpot and Linear without gaps or delayed entriesComplete deployment documentation accurately and on timeFollow deployment playbooks while staying attentive to each customer's specific context, constraints, and clinical workflows — recognizing that a go-live is the foundation of long-term customer success, not just a task to completeLearn EMR integration fundamentals and the data flow requirements between customer systems and BrelliumLeverage internal technology to build the foundation of Customers’ Brellium environments — ensuring we’re meeting requirements and delivering solutions that are accurate and effectiveDocument customer-specific configurations and exceptions with precision so that the Customer Success team inherits a complete, accurate picture at handoffShadow more complex, non-standard or enterprise implementations to build your understanding of edge cases and specialty-specific nuances before you encounter them independentlyBuild working knowledge of Brellium's full platform — chart auditing, coding review, and workflow configuration — through structured onboarding, internal training, and active shadowing of complex / enterprise deployments owned by Implementation ManagersDevelop foundational understanding of compliance requirements and documentation standards across Brellium's core specialties, with a particular focus on ABA and behavioral healthSkills0–2 years of experience in implementation, project coordination, customer success, or a related operational or customer-facing roleStrong organizational skills and attention to detail — you can track multiple workstreams simultaneously and nothing falls through the cracksClear, professional written and verbal communication — you're comfortable running customer calls and writing customer-facing project updatesA genuine drive to build expertise quickly — you don't need to know healthcare compliance on day one, but you need to be motivated to master itA collaborative, team-first mindset — you take pride in being a reliable, unblocking force for the people around youComfortable working in a fast-paced, early-stage environment where processes are still evolvingBased in New York City; Brellium works in-person from our Flatiron officeHealthcare technology, consulting or customer management experienceFamiliarity with EMR or EHR systemsExperience using HubSpot, Linear, or similar CRM and project management toolsBenefits401(k) Retirement Savings PlanEquity CompensationDinner Provided via DoorDash & stocked kitchen for NY employeesMedical, Dental, and Vision coverage coverage of up to 100% premiums for you and your familyHSA / FSA11 paid holidays each yearUnlimited PTOTraining and professional developmentHybrid Work Schedule (4 days onsite, 3 if located > 1 hour away)Company OverviewBrellium is an AI-powered clinical note auditor that conducts note audits according to customized clinical and billing standards. It was founded in 2021, and is headquartered in New York, New York, USA, with a workforce of 51-200 employees. Its website is https://www.brellium.io/.



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