Implementation and Training Specialist (MST)
Implementation and Training Specialist (MST)
We're onboarding new clients *all the time*, and we're looking for a rockstar to help us get those clients in the door accurately and on-time. If you have experience with project management, training, and/or support, then we'd love to talk with you!
ā¢ Location: Remote. That said, due to some business considerations, you must be physically located in Georgia, North Carolina, Colorado,
or Tennessee.
ā¢ Working Hours: After initial onboarding and training, this position will work Monday-Friday, 8:30AM-5:00PM ***MOUNTAIN STANDARD TIME*** (i.e. 10:30AM-7:00PM EST).
Job Responsibilities
ā¢ Project manages customer implementations
ā¢ Performs customer training via Zoom video call (as part of initial implementation and as-needed, if appropriate)
ā¢ Assists with customer support ticket requests (related to implementations or otherwise)
ā¢ Engages with customers through chat, email, Zoom video call, phone, or carrier pigeon as needed to work with clients
ā¢ Builds customer-facing documentation as-needed to address common customer support requests
ā¢ ... and other duties as needed by the business
Necessary Qualifications and Skills
ā¢ Bachelor's degree. Or demonstrated successful professional experience in a similar job role.
ā¢ Excellent customer service
ā¢ Excellent communication skills
ā¢ Excellent project management skills
ā¢ On-site property management industry experience
ā¢ 50+ WPM typing speed (there will be a test)
Compensation
ā¢ Salary: $31.00/hr-$33.00/hr commensurate with experience and expertise
ā¢ Bonus: On years when Courtesy Connection pays a bonus (we have every year to-date), then this position will be eligible for an annual bonus
What Makes a Fantastic Employee Fit at Courtesy Connection
We're fanatics about customer service, working hard, and working smart. We're growing like crazy, and it's a fun time to be here. If you've worked at a successful startup before,
then you probably are familiar with the feeling. That said, we're passionate about:
ā¢ Doing Right: We will do whatever it takes to do right by our customers (and employees).
ā¢ Creating Value: We're driven to solve real problems for our customers. It's critical that we be creating value for our customers.
ā¢ Having Fun: We have the best answering service platform on the market, and we'll only continue to improve. We have fun doing what we do.
How to Apply
Send us your resume and/or link to your LinkedIn profile at [email protected]. No recruiters, please. Thank you!
Apply tot his job
Apply To this Job
We're onboarding new clients *all the time*, and we're looking for a rockstar to help us get those clients in the door accurately and on-time. If you have experience with project management, training, and/or support, then we'd love to talk with you!
ā¢ Location: Remote. That said, due to some business considerations, you must be physically located in Georgia, North Carolina, Colorado,
or Tennessee.
ā¢ Working Hours: After initial onboarding and training, this position will work Monday-Friday, 8:30AM-5:00PM ***MOUNTAIN STANDARD TIME*** (i.e. 10:30AM-7:00PM EST).
Job Responsibilities
ā¢ Project manages customer implementations
ā¢ Performs customer training via Zoom video call (as part of initial implementation and as-needed, if appropriate)
ā¢ Assists with customer support ticket requests (related to implementations or otherwise)
ā¢ Engages with customers through chat, email, Zoom video call, phone, or carrier pigeon as needed to work with clients
ā¢ Builds customer-facing documentation as-needed to address common customer support requests
ā¢ ... and other duties as needed by the business
Necessary Qualifications and Skills
ā¢ Bachelor's degree. Or demonstrated successful professional experience in a similar job role.
ā¢ Excellent customer service
ā¢ Excellent communication skills
ā¢ Excellent project management skills
ā¢ On-site property management industry experience
ā¢ 50+ WPM typing speed (there will be a test)
Compensation
ā¢ Salary: $31.00/hr-$33.00/hr commensurate with experience and expertise
ā¢ Bonus: On years when Courtesy Connection pays a bonus (we have every year to-date), then this position will be eligible for an annual bonus
What Makes a Fantastic Employee Fit at Courtesy Connection
We're fanatics about customer service, working hard, and working smart. We're growing like crazy, and it's a fun time to be here. If you've worked at a successful startup before,
then you probably are familiar with the feeling. That said, we're passionate about:
ā¢ Doing Right: We will do whatever it takes to do right by our customers (and employees).
ā¢ Creating Value: We're driven to solve real problems for our customers. It's critical that we be creating value for our customers.
ā¢ Having Fun: We have the best answering service platform on the market, and we'll only continue to improve. We have fun doing what we do.
How to Apply
Send us your resume and/or link to your LinkedIn profile at [email protected]. No recruiters, please. Thank you!
Apply tot his job
Apply To this Job