Implementation and Training Consultant

Remote Full-time
Job Description:
• Conduct in-depth analysis of customer business processes, identify opportunities for efficiency, and define comprehensive requirements for workflow, reporting, and data structure.
• Take ownership of configuring, implementing, and modeling customer processes within the TMS software modules.
• Provide expert consulting on critical phases like data conversion and go-live cutover, while delivering hands-on training to ensure successful user adoption.
• Lead problem identification and issue mediation, delivering technical solutions and a clear course of action to ensure project success.
• Provide daily recaps of customer engagement to Trimble project managers and customer stakeholders, maintaining clear and realistic communication on delivery dates.

Requirements:
• At least 3-5 years of experience implementing or supporting enterprise application software for external clients.
• Proven ability to translate complex business issues into clear, actionable systems and operational solutions.
• Strong foundation in technical database concepts, ideally focused on Operations, Customer Service, Accounting, or Financial application areas.
• Demonstrated strong leadership, consensus-building, and prioritization skills, with an ability to own and manage projects from start to finish.
• Excellent verbal and written communication skills for working effectively with both internal teams and external customers.
• Knowledge of Enterprise-wide software specifically within the transportation industry (Bonus).
• Previous experience utilizing or implementing TruckMate systems (Bonus).
• Professional experience in Operations or Administration within the transportation sector (Bonus).
• Experience or certification in Project Management (Bonus).

Benefits:
• Medical
• Dental
• Vision
• Life
• Disability
• Time off plans
• Retirement plans
• Paid Parental Leave
• Employee Stock Purchase Plan

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