**Immediate Hiring: Support Specialist - Customer Care & Billing**

Join arenaflex, a leading provider of innovative software solutions for the utility and telecom industries, as we seek a highly skilled Support Specialist to join our Customer Care and Billing team. As a Support Specialist, you will play a vital role in delivering exceptional customer support and ensuring the success of our software products. If you're passionate about providing top-notch customer service, have a strong technical background, and are eager to grow with a dynamic company, we encourage you to apply. **About arenaflex** arenaflex is a renowned company that specializes in developing and deploying enterprise-level software solutions for over 900+ utilities and telecoms across North America. Our mission is to deliver technology solutions and services that are member and customer-focused, quality-driven, and value-priced. We exist to serve our members and help them serve their communities through our innovative software products, services, and outstanding customer support. **The Role** As a Support Specialist - Customer Care & Billing, you will be responsible for providing exceptional support to our customers, troubleshooting and resolving issues within our software product, and collaborating with our development team to convey customer feedback. Your primary focus will be on assisting our members with all aspects of application support, including troubleshooting, training, and research. You will also be responsible for following up on resolutions, assisting with software release processes, and performing on-site or remote training to our members. **Key Responsibilities:** * Assist members in all aspects of application support, including troubleshooting, training, and research * Follow up on resolutions to ensure customer satisfaction * Assist with software release processes to ensure seamless product updates * Communicate with development staff to convey customer feedback and improve our software products * Perform on-site or remote training to our members to ensure they are proficient in using our software * Provide after-hours support via an on-call support phone rotation to ensure 24/7 customer support **Desired Experience:** * Previous customer support experience, with a strong background in providing customer service via phone * Basic knowledge of Project Management processes to effectively manage and prioritize tasks * Excellent written and verbal communication skills to effectively communicate with customers and internal stakeholders * Excellent telephone etiquette and the ability to deal effectively with customers in a professional and courteous manner * Strong PC skills, including proficiency in Microsoft Office and other software applications * Ability to teach others and provide training to our members * Ability to work in a team and independently, with a strong focus on collaboration and customer satisfaction * Previous experience with presentations or public speaking to effectively communicate with customers and internal stakeholders **Desired Education:** * Bachelor's degree in a business-related field, such as business administration, computer science, or information technology * Equivalent experience or a minimum high school diploma with relevant work experience **What We Offer:** * Competitive salary and benefits package * Opportunity to work with a leading provider of innovative software solutions for the utility and telecom industries * Collaborative and dynamic work environment with a strong focus on customer satisfaction * Professional development opportunities to enhance your skills and knowledge * Flexible work arrangements, including remote work options for eligible candidates * Comprehensive training program to ensure your success in the role **Why Join arenaflex?** * arenaflex is a company that values its employees and provides a supportive and collaborative work environment * We offer a competitive salary and benefits package, as well as opportunities for professional development and growth * Our company culture is built on a strong focus on customer satisfaction, innovation, and teamwork * We are committed to delivering exceptional customer support and ensuring the success of our software products * arenaflex is a dynamic and growing company that offers a wide range of career opportunities for motivated and talented individuals **How to Apply:** If you're a motivated and talented individual with a passion for providing exceptional customer support, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you and discussing how you can become a vital part of our success story. **Note:** Please note that full remote work for this team is considered for applicants with prior Utility and Coop Industry experience and/or NISC software experience. Applicants from outside the Industry or without a good understanding and baseline knowledge of NISC software will need to be local to the Lake Saint Louis, Missouri, office and able to work on-site during the week to maximize training and learning. A hybrid office/work-from-home schedule is a possibility in these instances after training. The work schedule will be discussed during the interview process. Apply for this job