Immediate Hiring: Remote Customer Experience Representative
We're building our team and are looking for a creative Remote Customer Experience Representative! This position offers a hybrid work model, combining remote work with time in our Remote office. This position requires a strong and diverse skillset in relevant areas to drive success. We offer a competitive compensation package, with a salary of a competitive salary. Â Â About ComPsych
ComPsych® Corporation is the worldÂs largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.
Job Summary
We are looking for a Customer Experience Representative to liaison between ComPsych and our healthcare providers and clients in a call center environment. The successful candidate will be able to accept ownership for effectively resolving customer issues, complaints and inquiries, ensuring complete client satisfaction.
Primary Responsibilities
 Gain full understanding of Employee Assistance Programs and Managed Care products and transfer knowledge into satisfying our caller's needs and concerns
 Allow the caller to express their needs, concerns, and questions without interruption
 Listen effectively to identify and respond to the needs of the caller while remaining empathetic and assuring in matters of behavioral health
 Read, comprehend and explain behavioral health benefits in a clear, concise and professional manner
 Respond to call by providing correct benefit and status information while remaining professional and empathetic at all times. Information may include transferring or referring the caller to the appropriate department within ComPsych or conferencing the call with an outside party
 Maintain the following consistently: an average call time of less than 4 minutes, after call work under 3 minutes, abandonment rate below 3%, resolve the customers issues, by remaining professional on the phone and end the call with the ComPsych close
 Document the call efficiently with detail into software database
 Identify and research claim errors and appropriately send written adjustments to the Claims Department
 Establish and maintain strong relationships with Guidance Resources Unit, Care Management and Network Services team members within ComPsych
 Partner with other customer service and claim team members to respond quickly to customer needs consistently and positively in order to foster a team environment
 Other duties as assigned
Job Qualifications
 High School Diploma required
 Bi-lingual Spanish preferred
 Customer service inbound call center experience required; experience in insurance, benefits, healthcare, or human resources preferred
 Knowledge of CPT/ICD-9 preferred
 Stable work history required
 Computer literacy in Microsoft Office Suite required
Benefits and Perks
 Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
EEO
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now
ComPsych® Corporation is the worldÂs largest provider of mental health services and GuidanceResources® for life. Fueled by a commitment to relentless innovation and a comprehensive approach to care, ComPsych provides services to more than 78,000 organizations and 163 million individuals across 200 countries. Under our GuidanceResources® brand, our personalized and fully integrated programs include behavioral health, absence management, and wellness journeys, which empower employees to lead healthier and more productive lives, while driving organizational excellence. Visit compsych.com to find out why 40% of the Fortune 500 choose ComPsych for their mental health needs.
Job Summary
We are looking for a Customer Experience Representative to liaison between ComPsych and our healthcare providers and clients in a call center environment. The successful candidate will be able to accept ownership for effectively resolving customer issues, complaints and inquiries, ensuring complete client satisfaction.
Primary Responsibilities
 Gain full understanding of Employee Assistance Programs and Managed Care products and transfer knowledge into satisfying our caller's needs and concerns
 Allow the caller to express their needs, concerns, and questions without interruption
 Listen effectively to identify and respond to the needs of the caller while remaining empathetic and assuring in matters of behavioral health
 Read, comprehend and explain behavioral health benefits in a clear, concise and professional manner
 Respond to call by providing correct benefit and status information while remaining professional and empathetic at all times. Information may include transferring or referring the caller to the appropriate department within ComPsych or conferencing the call with an outside party
 Maintain the following consistently: an average call time of less than 4 minutes, after call work under 3 minutes, abandonment rate below 3%, resolve the customers issues, by remaining professional on the phone and end the call with the ComPsych close
 Document the call efficiently with detail into software database
 Identify and research claim errors and appropriately send written adjustments to the Claims Department
 Establish and maintain strong relationships with Guidance Resources Unit, Care Management and Network Services team members within ComPsych
 Partner with other customer service and claim team members to respond quickly to customer needs consistently and positively in order to foster a team environment
 Other duties as assigned
Job Qualifications
 High School Diploma required
 Bi-lingual Spanish preferred
 Customer service inbound call center experience required; experience in insurance, benefits, healthcare, or human resources preferred
 Knowledge of CPT/ICD-9 preferred
 Stable work history required
 Computer literacy in Microsoft Office Suite required
Benefits and Perks
 Full benefits package, including Paid Time Off (PTO), medical, dental, vision, 401(k) with match, robust EAP, wellness program, and much more
EEO
ComPsych celebrates diversity and is an equal opportunity employer. All applicants will be considered for employment regardless of race, color, age, genetics, religion, gender, sexual orientation, gender identity, national origin, disability or protected veteran status and any other characteristic protected by federal, state or local laws. ComPsych Corporation maintains a drug free workplace. Apply Job! We Want to Hear From You!If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together.
Apply Now