Immediate Hiring: IT Support Specialist - Connectivity Support
Core Information:Compensation: a competitive salaryCompany: WorkwarpPosition: IT Support Specialist - Connectivity SupportStart Date: Immediate openings availableLocation: Remoteร ร Job Title: IT Support Specialist - Connectivity Support
Location: Primarily Remote - Some travel to sites as needed - Must be local to Los Angeles, CA or Phoenix, AZ
Period: 09/09/2024 to 02/22/2025 - potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 - $40/hr
Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
รย Monitor e-mail, web and phone intake channels to respond to customer inquiries
รย Answer product related questions including implementation and troubleshooting
รย Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
รย Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
รย Associates degree in IT-related fields
รย Minimum of 3 years of experience
รย Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
รย Competent in cloud network and server utilization practices
รย Proficient in cybersecurity practices
รย Familiar with common firewall resolution practices
รย Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
รย Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
รย Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
รย Ability to leverage and/or engage others to accomplish tasks and projects
รย Multitasks, prioritizes and meets deadlines in a timely manner
รย General understanding of sales, customer service and consulting functions
รย Strong organizational and follow up skills
รย Excellent verbal and written communication skills and attention to detail
รย Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
รย Familiarity with Salesforce CRM
รย Previous experience in medical facilities, with customer facing support Apply Job!ร Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now
Location: Primarily Remote - Some travel to sites as needed - Must be local to Los Angeles, CA or Phoenix, AZ
Period: 09/09/2024 to 02/22/2025 - potential for extension
Hours/Week: 40 hours (Hours over 40 will be paid at Time and a Half)
Rate: $35 - $40/hr
Contract Type: W2 only
Scope of Services:
The IT Support Specialist - Connectivity Support position will perform duties virtually and onsite at customer locations to support the implementation of POC Link cloud server and perform software upgrades with our ID NOW instrumentation. Instrumentation may be deployed in hospitals, laboratories, clinics, schools, long-term care facilities, pharmacies, and other clinical and non-clinical settings. Support will include utilization and advising customers on the intended use and the business impact of adoption or integration of POC Link, as well as answering questions and sharing best practices on use of solutions in various settings. Ability to perform preliminary troubleshooting is also required as part of this role. Position will monitor and report customer practices and testing locations as well as report key learnings. Tracking of customer testing locations and tracking installation status is also required.
Role, Responsibilities, and Deliverables:
รย Monitor e-mail, web and phone intake channels to respond to customer inquiries
รย Answer product related questions including implementation and troubleshooting
รย Capture of data for customer interactions and performed tasks in customer relationship management (CRM) system
รย Identify needs which require further consultation with customer; escalating complex questions and issues to the Technical Services or Technical Consultant and Management teams as required
Education & Experience:
รย Associates degree in IT-related fields
รย Minimum of 3 years of experience
รย Competent in computer operation including Microsoft Teams, Word, Excel, PowerPoint, and Outlook in addition to PDF files
รย Competent in cloud network and server utilization practices
รย Proficient in cybersecurity practices
รย Familiar with common firewall resolution practices
รย Competent in routers, switches, ethernet ports, and Wi-Fi bridges configuration
รย Familiar and understands most routing protocols with WAN/LAN networks and TCP/ICP Infrastructure
รย Ability to work with a diverse team on multiple tasks as an individual contributor in a fast-paced, changing environment is critical
รย Ability to leverage and/or engage others to accomplish tasks and projects
รย Multitasks, prioritizes and meets deadlines in a timely manner
รย General understanding of sales, customer service and consulting functions
รย Strong organizational and follow up skills
รย Excellent verbal and written communication skills and attention to detail
รย Demonstrated ability to carry out assignments with minimal guidance in an accurate, dependable manner
รย Familiarity with Salesforce CRM
รย Previous experience in medical facilities, with customer facing support Apply Job!ร Take the Next StepAre you ready for this challenge? Apply now and let's discuss how you can become a vital part of our success story.
Apply Now