Immediate Hiring: Customer Service Reporting Specialist at careerzynith
**Join careerzynith's Dynamic Team and Take Your Career to the Next Level!**
Are you a detail-oriented and analytical individual with a passion for data-driven insights? Do you thrive in a fast-paced environment where no two days are the same? Look no further! careerzynith is seeking a highly skilled Customer Service Reporting Specialist to join our team. As a key member of our remote team, you will play a critical role in driving business success by analyzing and reporting on key performance indicators, identifying trends, and providing actionable recommendations to improve customer service.
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the dental industry. With a strong commitment to improving oral health and community support, we strive to make a positive impact on the lives of our customers and employees. Our All In culture is built on a mindset, feeling, and attitude that empowers our team members to take charge of their careers, help their colleagues, and make a difference in the community.
**Job Summary**
As a Customer Service Reporting Specialist at careerzynith, you will be responsible for designing, testing, analyzing, and maintaining custom contact center reporting as it relates to the CMS business. You will also recommend performance improvement opportunities based on analysis and trends, support business performance guarantee reporting for the call center, and troubleshoot reporting issues. Your attention to detail, analytical skills, and ability to communicate effectively will be essential in ensuring data accuracy, efficiency, and validity.
**Primary Job Responsibilities**
* Designs, tests, analyzes, and maintains custom contact center reporting as it relates to the CMS business.
* Recommends performance improvement opportunities based on analysis and trends. Supports the business performance guarantee reporting for the call center as it relates to CMS business.
* Troubleshoots reporting issues, assists in root cause determination, and issues correction coordination, as necessary.
* Reports on logs and grievances per the plan requirements to support contracts, ad hoc reports, and audits. Updates, validates, and tracks call log and grievance data within CRM tool to ensure validity and accuracy.
* Participates in meetings, audits, trainings, and business improvement initiatives surrounding CMS business.
* Collaborates with supervisors, trainers, managers, and director regarding process improvements and assists in identifying department training needs surrounding CMS business. Tracks performance trends, issues, and inconsistencies to identify coaching opportunities.
* Collaborates and communicates closely across departments to ensure data accuracy and consistency.
**Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.**
**Minimum Requirements**
* Position requires an associate's degree, technical, vocational, or business school with coursework in business administration and four years of experience gathering, analyzing, researching, verifying, and/or reporting data using software applications. Prior CMS reporting experience is preferred.
* Will accept any suitable combination of education, training, or experience.
* Position requires intermediate knowledge of word processing, spreadsheet, and database applications; strong analytical skills; strong organizational skills; strong verbal and written communication skills; and the ability to solve complex problems using independent judgement.
* Position may require occasional travel and working outside of regular business hours.
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Equal employment and advancement opportunity within the context of our unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
**How to Apply**
Ready to join our team and take your career to the next level? Click the link below to apply now and we'll be in touch soon!
Apply To This Job
**Simple Application Process**
Our application process is designed to be easy and straightforward. Simply click the link above to apply, and we'll be in touch soon to discuss your qualifications and next steps. We look forward to hearing from you!
Apply for this job
Are you a detail-oriented and analytical individual with a passion for data-driven insights? Do you thrive in a fast-paced environment where no two days are the same? Look no further! careerzynith is seeking a highly skilled Customer Service Reporting Specialist to join our team. As a key member of our remote team, you will play a critical role in driving business success by analyzing and reporting on key performance indicators, identifying trends, and providing actionable recommendations to improve customer service.
**About careerzynith**
careerzynith is a leading provider of innovative solutions in the dental industry. With a strong commitment to improving oral health and community support, we strive to make a positive impact on the lives of our customers and employees. Our All In culture is built on a mindset, feeling, and attitude that empowers our team members to take charge of their careers, help their colleagues, and make a difference in the community.
**Job Summary**
As a Customer Service Reporting Specialist at careerzynith, you will be responsible for designing, testing, analyzing, and maintaining custom contact center reporting as it relates to the CMS business. You will also recommend performance improvement opportunities based on analysis and trends, support business performance guarantee reporting for the call center, and troubleshoot reporting issues. Your attention to detail, analytical skills, and ability to communicate effectively will be essential in ensuring data accuracy, efficiency, and validity.
**Primary Job Responsibilities**
* Designs, tests, analyzes, and maintains custom contact center reporting as it relates to the CMS business.
* Recommends performance improvement opportunities based on analysis and trends. Supports the business performance guarantee reporting for the call center as it relates to CMS business.
* Troubleshoots reporting issues, assists in root cause determination, and issues correction coordination, as necessary.
* Reports on logs and grievances per the plan requirements to support contracts, ad hoc reports, and audits. Updates, validates, and tracks call log and grievance data within CRM tool to ensure validity and accuracy.
* Participates in meetings, audits, trainings, and business improvement initiatives surrounding CMS business.
* Collaborates with supervisors, trainers, managers, and director regarding process improvements and assists in identifying department training needs surrounding CMS business. Tracks performance trends, issues, and inconsistencies to identify coaching opportunities.
* Collaborates and communicates closely across departments to ensure data accuracy and consistency.
**Perform other related assigned duties as necessary to complete the Primary Job Responsibilities as described above.**
**Minimum Requirements**
* Position requires an associate's degree, technical, vocational, or business school with coursework in business administration and four years of experience gathering, analyzing, researching, verifying, and/or reporting data using software applications. Prior CMS reporting experience is preferred.
* Will accept any suitable combination of education, training, or experience.
* Position requires intermediate knowledge of word processing, spreadsheet, and database applications; strong analytical skills; strong organizational skills; strong verbal and written communication skills; and the ability to solve complex problems using independent judgement.
* Position may require occasional travel and working outside of regular business hours.
**What We Offer**
* Competitive salary and benefits package
* Opportunities for career growth and professional development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Flexible work arrangements, including remote work options
* Equal employment and advancement opportunity within the context of our unique business environment without regard to race, color, religion, gender, gender identity, gender expression, age, national origin, familial status, citizenship, genetic information, disability, sex, sexual orientation, marital status, pregnancy, height, weight, military status, or any other status protected under federal, state, or local law or ordinance.
**How to Apply**
Ready to join our team and take your career to the next level? Click the link below to apply now and we'll be in touch soon!
Apply To This Job
**Simple Application Process**
Our application process is designed to be easy and straightforward. Simply click the link above to apply, and we'll be in touch soon to discuss your qualifications and next steps. We look forward to hearing from you!
Apply for this job