**Immediate Hiring: Customer Care Coordinator at arenaflex**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a dynamic environment where no two days are the same? Look no further! arenaflex is seeking a highly motivated and customer-focused Customer Care Coordinator to join our team. **About arenaflex** arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their full potential. Our mission is to create a culture of excellence, where our employees feel valued, supported, and empowered to make a meaningful impact. With a strong commitment to diversity, equity, and inclusion, we strive to foster a workplace that is inclusive, respectful, and welcoming to all. **Position Overview** As a Customer Care Coordinator at arenaflex, you will play a critical role in delivering exceptional customer experiences through timely and professional resolution of customer concerns. You will serve as a liaison between branches and customers, providing personalized attention and ensuring that customer needs are met. Your primary responsibilities will include: **Key Responsibilities:** * Receive and respond to inbound customer calls, resolving routine customer concerns in a timely and professional manner * Make outbound calls to customers to resolve issues and provide follow-up on customer follow-up requests (CFRs) * Prioritize and escalate open, overdue, and critical CFRs or customer concerns to management as needed * Review and respond to customer feedback collected through external sources, compiling statistical data and reporting to management * Make contact with cancel request customers to retain business, probing to identify root cause and using approved customer save offers to retain customer * Complete special projects to support branch operations and efficiency * Enter and maintain customer data into customer database accurately and timely * Research customer database for account and service history and information to resolve customer concerns * Follow standard policies, procedures, and scripting when interacting with and resolving customer concerns to ensure quality outcomes * Assess customer needs for additional services and up-sell as appropriate * Identify and communicate improvement opportunities or trends impacting the customer experience to management **Education and Experience Requirements:** * High school diploma/GED required; Associate's degree preferred * 2-3 years of customer service experience required * Experience resolving escalated customer service issues required * Computer skills with Microsoft Office applications (Word, Excel, Outlook, PowerPoint) **Physical Demands & Working Conditions:** * Regularly required to sit, stand, and walk * Use hands and arms to handle, feel, or reach * Speak and hear * Use close vision abilities * Occasionally required to lift or move up to 25 lbs * Stoop, kneel, crouch, or crawl **Work Environment:** * Low to moderate noise level * Minimal adverse conditions **Ability to Speak, Read, and Write Fluently in English:** * Ability to speak, read, and write fluently in English is required. **Pay Ranges:** * $33,410.00 - $60,138.00 **Benefits:** * Medical/Dental/Vision insurance * Company-matching 401(k) * Other programs and perks **Diversity and Inclusion:** * arenaflex is committed to diversity and inclusion. We encourage diverse candidates to apply to this position. **Equal Opportunity/Affirmative Action Employer:** * arenaflex is an Equal Opportunity/Affirmative Action Employer - Minorities/Females/Protected Veterans/Individuals with Disabilities. **California Residents:** * When you express interest in or apply for a job with arenaflex, we collect personal information about you, potentially including personal identifiers, contact information, protected classifications, pre-hire information, professional or employment-related information, education history, and/or medical information, for the following business purposes: to comply with state and federal law and regulations requiring employers to maintain certain records; to evaluate your job application and candidacy for employment; and to obtain and verify background checks (including criminal and motor vehicle records), pre-employment drug testing, and references. **arenaflex performs pre-employment testing.** **To Apply:** If this role sounds like a perfect fit, don't hesitate. Apply today and let's build the future together. **Why arenaflex?** * Competitive salary and benefits package * Opportunities for career growth and professional development * Collaborative and dynamic work environment * Recognition and rewards for outstanding performance * Commitment to diversity, equity, and inclusion **Join the arenaflex Team:** We are excited to welcome talented and motivated individuals to our team. If you are passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, apply today! Apply for this job