Immediate Hiring: Call Center Tier 1 Advisor
Core Information:Position: Call Center Tier 1 AdvisorStart Date: Immediate openings availableCompensation: a competitive salaryLocation: RemoteCompany: Workwarp  Description:
 This position provides first-tier customer service support for inbound calls to our call center.
 T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.
 T1 advisors can also expect to progressively learn more to resolve common customer issues.
 This is a full-time position to work Monday through Friday and a rotating Saturday.
Requirements:
 High School diploma or G.E.D.
 At least 1 year of customer service experience
 Veterinary clinic or animal-related call center experience
 Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology
 Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
 Ability to multitask efficiently with error-free written work
 Ability to diffuse emotional situations on the phone and de-escalate difficult situations
 Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner
 Ability to type accurately and for long periods of time; average typing speed 40 WPM
 Consistent and reliable attendance is required
 Must be able to work rotating Saturdays
 Preferred Experience and Qualifications: Bilingual in Spanish
 Remote work experience
Benefits:
 Competitive pay and benefits including medical, vision*, dental, and life insurance
 Employee Assistance Program
 Pet insurance* and Virtual vet care
 PTO, Holidays, Floating Holidays, and Volunteer Day
 Retirement Savings Plan (401k/ RRSP) with employer matching program
 Paid parental leave
 Flexible scheduling and remote work where possible
 The opportunity to join one of our Employee Resource Groups, and fun company events! Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now
 This position provides first-tier customer service support for inbound calls to our call center.
 T1 advisors are multi-skilled and cross-trained to support our partner and affiliate practices, pet parents, and eConnect partner CSRs on a wide variety of topics.
 T1 advisors can also expect to progressively learn more to resolve common customer issues.
 This is a full-time position to work Monday through Friday and a rotating Saturday.
Requirements:
 High School diploma or G.E.D.
 At least 1 year of customer service experience
 Veterinary clinic or animal-related call center experience
 Computer skills and knowledge; familiarity with business apps and software programs, email, instant message (Slack), Microsoft Suite, Google Suite; enjoy learning new technology
 Capacity and knowledge to troubleshoot basic technical issues, software updates, VPN, internet connectivity, passwords, etc.
 Ability to multitask efficiently with error-free written work
 Ability to diffuse emotional situations on the phone and de-escalate difficult situations
 Good verbal communication skills with the ability to communicate professionally, tactfully and empathetically, in a professional, clear, and concise manner
 Ability to type accurately and for long periods of time; average typing speed 40 WPM
 Consistent and reliable attendance is required
 Must be able to work rotating Saturdays
 Preferred Experience and Qualifications: Bilingual in Spanish
 Remote work experience
Benefits:
 Competitive pay and benefits including medical, vision*, dental, and life insurance
 Employee Assistance Program
 Pet insurance* and Virtual vet care
 PTO, Holidays, Floating Holidays, and Volunteer Day
 Retirement Savings Plan (401k/ RRSP) with employer matching program
 Paid parental leave
 Flexible scheduling and remote work where possible
 The opportunity to join one of our Employee Resource Groups, and fun company events! Apply Job! We Encourage You to Apply!Even if you feel you're not a perfect match, we'd still love to hear from you. We are looking for great people to join our friendly team.
Apply Now